jthomas Posted March 5, 2013 Posted March 5, 2013 My username is jthomasdomain http://laquintaeyedoc.heliohost.orgi believe im on stevie my account was suspended before for inactivity and now i set my google calender to remind me every week to log in so i dont know why it is suspended.... thanks - justin
Shinryuu Posted March 5, 2013 Posted March 5, 2013 Your account was suspended for the following reason: Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
jthomas Posted March 5, 2013 Author Posted March 5, 2013 looking at other posts i believe it's the mobile android apps that i wrote .... apk files... they are not viruses, but i will delete them and host those files elsewhere.. thanks you for unsuspending my account. - justin
Shinryuu Posted March 5, 2013 Posted March 5, 2013 If you think that's the case please submit a false positive report to improve ClamAV's scanners.
jthomas Posted March 6, 2013 Author Posted March 6, 2013 it locked me out so i'm trying to reset my password but it wont let me it keeps saying account is suspended.. i cleared my cache on all of my browsers...
Shinryuu Posted March 6, 2013 Posted March 6, 2013 That's my bad, I thought I unsuspended it, guess I forgot to hit the button.
Krydos Posted March 6, 2013 Posted March 6, 2013 Your account is showing up as clean now. Thank you for taking care of this.
jthomas Posted March 6, 2013 Author Posted March 6, 2013 no problem , i scanned all of the files with AVG and they all come up clean, i think it was the mobile app for our business that were getting flagged....
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