jazons Posted February 26, 2013 Posted February 26, 2013 Hello, my account suspended. Error in php-fusion upgraded. How do I get to my mail,not allowed into my account.Sorry my english. my user: jazonsmy Server: steviemain domain: bestserver.heliohost.org
Shinryuu Posted February 26, 2013 Posted February 26, 2013 Your account was suspended for the following reason: Malware. 4 file(s). Trojan.PHP-43 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
Krydos Posted February 27, 2013 Posted February 27, 2013 Since you've been suspended multiple times for malware I definitely recommend you do some research on how to fix vulnerabilities on your site that hackers and spambots are abusing to upload these files and take control of your account. But for now... Your account is showing up as clean now. Thank you for taking care of this.
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