[Solved] Not Receiving Emails - Domain Name Shared With Another User (?)

[knut]

Hello,

 

When trying the email functionality, it appears that sending emails is working properly. Emails are sent to the right address and saved in "SENT" mailbox. Receiving emails never works. No incoming message.

After a quick check, I have found that my main domain (promethee.org) already exists somewhere on the net (http://www.promethee.org).

 

One question, one remark: is that normal that the domain name is shared between me and another user ? is it the reason why the incoming emails are never received ?

 

Thanks for your support.

 

cPanel username: promethe

main domain: promethee.org

server: johnny

[Krydos]

While I was looking at your account I also noticed that your domain is not currently hosted with us http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=promethee.org&rec=NS If you wish to host that domain on our servers the easiest way is to log into your registrars website and set your nameservers to ns1.heliohost.org and ns2.heliohost.org

If you own the domain and want to host it on our servers you must do as I outlined above.

 

If you do not own that domain here is the tool http://www.heliohost.org/home/support/scripts/domain for changing your main domain. If you don't own any domains I would recommend using a <name>.heliohost.org type domain because we offer those for free.

 

Heliohost is a hosting service not a registrar service so you cannot just type in any random domain name and expect it to work if you haven't purchased it. If you're interested in purchasing a domain to use with your Heliohost hosting account I would recommend http://namecheap.com/ , http://godaddy.com/ or something else similar. There are also free domain registrars such as http://dot.tk/ that we can recommend.

[knut]

Done