zodiaco Posted February 23, 2013 Posted February 23, 2013 hello i have a big problem my account was suspended and i dont know why i used it every day, need help! ive been working a lot on them my e-mail is: emprendedor.central@gmail.com i dont know why is this problem please help me tell me if you need my user name or password
zodiaco Posted February 23, 2013 Author Posted February 23, 2013 username: zodiaco my server: stevie main.domain: emprendedorcentral.tk hello i dont know why my account was suspended
Shinryuu Posted February 23, 2013 Posted February 23, 2013 Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
zodiaco Posted February 23, 2013 Author Posted February 23, 2013 hello i cannot delete the following virus i dont know where is it, i would be grateful if somebody helps me i dont know what to do i dont know about this :C i dont know how that virus get to my directory :C i dont know whats going on T^T
Krydos Posted February 23, 2013 Posted February 23, 2013 i dont know where is it /home/zodiaco/public_html/rednatura31.tk/wp-includes/inc.php
zodiaco Posted February 23, 2013 Author Posted February 23, 2013 i dont know where is it /home/zodiaco/public_html/rednatura31.tk/wp-includes/inc.php i should erase it? or edit it? i erase it
Krydos Posted February 23, 2013 Posted February 23, 2013 Your account is showing up as clean now. Thank you for taking care of this.
zodiaco Posted February 24, 2013 Author Posted February 24, 2013 Your account is showing up as clean now. Thank you for taking care of this. No, Thanks to you and the helionet staff for helping me on this problem i hate malwares and spywares if there another problem send me an e-mail thanks you! this staff is very responsable
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