[Answered] Queued: Sumer03

[sumer03]

I've requested to enable java on 4th Feb, it's been more than a week now and no improvement on the request yet.

 

my user name: sumer03

my Server: johnny

main domain: sumer.heliohost.org

 

REF: POST

 

Please enable java as soon as possible.

 

Thank you.

[Krydos]

First of all, your account is not queued. If you view http://sumer.heliohost.org/ you should see a directory listing of your public_html folder not the queued page. If you see the queued page try clearing your browser cache.

 

If by "queued" you mean you're waiting in line for Java, then you just need to be patient. Java does not scale well on a shared host so the server can only handle having java enabled on a finite number of accounts at once. There is no set number of accounts that can have java at a time, but rather we have an automated system that monitors the system resources and only allows new accounts to receive java when memory usage and cpu usage, etc are low enough to add another account without crashing the server.

 

That's actually part of the reason that the uptime on Johnny isn't as good as Stevie. If we were to raise the threshold and add java to more accounts then the uptime would plummet even further below the 90% or so that it's hovering at now. If we were to lower the threshold and allow less accounts to have java enabled at once then the uptime would surely raise to 95% or maybe even higher. I think the way we have it balanced now is a pretty decent balance of uptime while maximizing the number of people who can use java at once.

 

The last person who had java installed made their request on January 23rd, and received it on February 11th. That's 20 days of waiting in line. You requested java on February 4th, and have been waiting 7 days, 23 hours, and 18 minutes. It's hard to make predictions of how long you will have to wait, because as long as people are still using java and their account is in good standing they can continue using java forever.

 

Please enable java as soon as possible.

Java will be enabled on your account as soon as possible, but there are 20 people ahead of you in line to receive java first. It wouldn't be fair to them to enable java on your account before them since they asked for it first and have been waiting patiently for it for longer than you.

 

Hopefully, this helps you understand. If you have any other questions feel free to ask.

[sumer03]

First of all, your account is not queued. If you view http://sumer.heliohost.org/ you should see a directory listing of your public_html folder not the queued page. If you see the queued page try clearing your browser cache. If by "queued" you mean you're waiting in line for Java, then you just need to be patient. Java does not scale well on a shared host so the server can only handle having java enabled on a finite number of accounts at once. There is no set number of accounts that can have java at a time, but rather we have an automated system that monitors the system resources and only allows new accounts to receive java when memory usage and cpu usage, etc are low enough to add another account without crashing the server. That's actually part of the reason that the uptime on Johnny isn't as good as Stevie. If we were to raise the threshold and add java to more accounts then the uptime would plummet even further below the 90% or so that it's hovering at now. If we were to lower the threshold and allow less accounts to have java enabled at once then the uptime would surely raise to 95% or maybe even higher. I think the way we have it balanced now is a pretty decent balance of uptime while maximizing the number of people who can use java at once. The last person who had java installed made their request on January 23rd, and received it on February 11th. That's 20 days of waiting in line. You requested java on February 4th, and have been waiting 7 days, 23 hours, and 18 minutes. It's hard to make predictions of how long you will have to wait, because as long as people are still using java and their account is in good standing they can continue using java forever.

Please enable java as soon as possible.

Java will be enabled on your account as soon as possible, but there are 20 people ahead of you in line to receive java first. It wouldn't be fair to them to enable java on your account before them since they asked for it first and have been waiting patiently for it for longer than you. Hopefully, this helps you understand. If you have any other questions feel free to ask.

sure I can understand the situation. Since there is no other option I'll wait till it enable. But will you send me any email once it enables?

[Krydos]

Just go to your request http://www.helionet.org/index/topic/14774-request-for-java-sumer03/ and click Follow in the top right. Then make sure your Helionet account settings are to email you when topics you follow receive replies.