zoriany Posted January 10, 2013 Posted January 10, 2013 zorianyzoriany.heliohost.orgStevie Hi! My domain zoriany.heliohost.org has been blocked. The day before yesterday it was still available. If it takes up too many resources how and where can I see this info? What can I do to reactivate it again?
Shinryuu Posted January 10, 2013 Posted January 10, 2013 What can I do to reactivate it again? The procedure is to make a post here similar to the other posts made there. If it takes up too many resources how and where can I see this info? You can't, only admins can check processes and resources. There are several reasons why an account may be suspended, so you'll have to wait and see what caused it for you.
Ice IT Support Posted January 12, 2013 Posted January 12, 2013 Your account was suspended for the following reason: Malware. 1 file(s). Trojan.PHP-43 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
Krydos Posted January 12, 2013 Posted January 12, 2013 This hasn't been fully taken care of. Don't forget to clean or delete your backup files too. /home1/zoriany/public_html/zoriany.tar.gz You have about eleven hours left before your account is resuspended.
zoriany Posted January 12, 2013 Author Posted January 12, 2013 Sorry. I forgot about the archive. I've removed it already.
Krydos Posted January 12, 2013 Posted January 12, 2013 Your account is showing up as clean now. Thank you for taking care of this.
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