wwb Posted January 4, 2013 Share Posted January 4, 2013 username: wwbserver: stevieheliohost main domain: wwebsolutions.co.cc Link to comment Share on other sites More sharing options...
Krydos Posted January 4, 2013 Share Posted January 4, 2013 Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.5146727 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
wwb Posted January 5, 2013 Author Share Posted January 5, 2013 Thanks a lot for allowing me access.Am downloading the backup ready for scanning with ESET. I shall confirm the status. Admin, I have scanned the downloaded backup with both ESET and Malwarebytes, our corporate tools, but nothing was found. Please provide me with details of the offending file before I report this as false positive. I confirm that I have not done any file/data/site upgrades in the last one month, hence this is quite a strange occurrence. Link to comment Share on other sites More sharing options...
Krydos Posted January 5, 2013 Share Posted January 5, 2013 Here's a hint: /home1/wwb/public_html/downloads/schoolit/SchooLIT_ALL.rar You have about two hours left to get that file cleaned or removed or your account will be resuspended. Link to comment Share on other sites More sharing options...
wwb Posted January 5, 2013 Author Share Posted January 5, 2013 Thanks for the hint. The file has been removed, though it has been static for over 4 months. Something in the scanner could be giving a false positive.Let me see alternatives, but for now the file is already deleted. Link to comment Share on other sites More sharing options...
Krydos Posted January 5, 2013 Share Posted January 5, 2013 Your account is showing up as clean now. Thank you for taking care of this. Link to comment Share on other sites More sharing options...
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