[Solved] Suspended: Maxhaci

[maxhaci]

username: maxhaci

server: stevie

domain: mybigbang.tk

[Krydos]

Your account was suspended for the following reason:

 

Malware. 1 file(s). PHP.Shell-38 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[maxhaci]

Sir, Please help me, i can't find malware, Could you please give details?

[Krydos]

Of course:

/home/maxhaci/public_html/libphp_9652cf.php

[maxhaci]

Thank you sir, I destroyed the php file

 

 

 

and Sir, I want to change my user name on the server.what should I do ?

 

 

 

 

Edited December 30, 2012 by maxhaci

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.

 

If you want to change your username you will need to backup all of your data, then delete your account http://www.heliohost.org/home/support/scripts/delete Once your account is fully deleted you can then create a new account http://www.heliohost.org/home/signup with the username you wish to use and restore your backed up data.

[maxhaci]

Thank you Sir, Is it possible to increase disk space ?

[GLaDOS]

maxhaci no its not sense this is a shared host you get what you get

[maxhaci]

I do not understand what he said.I think a negative answer, thank you