maxhaci Posted December 29, 2012 Share Posted December 29, 2012 username: maxhaciserver: steviedomain: mybigbang.tk Link to comment Share on other sites More sharing options...
Krydos Posted December 30, 2012 Share Posted December 30, 2012 Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-38 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
maxhaci Posted December 30, 2012 Author Share Posted December 30, 2012 Sir, Please help me, i can't find malware, Could you please give details? Link to comment Share on other sites More sharing options...
Krydos Posted December 30, 2012 Share Posted December 30, 2012 Of course: /home/maxhaci/public_html/libphp_9652cf.php Link to comment Share on other sites More sharing options...
maxhaci Posted December 30, 2012 Author Share Posted December 30, 2012 (edited) Thank you sir, I destroyed the php file and Sir, I want to change my user name on the server.what should I do ? Edited December 30, 2012 by maxhaci Link to comment Share on other sites More sharing options...
Krydos Posted December 31, 2012 Share Posted December 31, 2012 Your account is showing up as clean now. Thank you for taking care of this. If you want to change your username you will need to backup all of your data, then delete your account http://www.heliohost.org/home/support/scripts/delete Once your account is fully deleted you can then create a new account http://www.heliohost.org/home/signup with the username you wish to use and restore your backed up data. Link to comment Share on other sites More sharing options...
maxhaci Posted January 1, 2013 Author Share Posted January 1, 2013 Thank you Sir, Is it possible to increase disk space ? Link to comment Share on other sites More sharing options...
GLaDOS Posted January 1, 2013 Share Posted January 1, 2013 maxhaci no its not sense this is a shared host you get what you get Link to comment Share on other sites More sharing options...
maxhaci Posted January 2, 2013 Author Share Posted January 2, 2013 I do not understand what he said.I think a negative answer, thank you Link to comment Share on other sites More sharing options...
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