[Solved] Suspended: Mrmilco

[MrMilco]

a. your HelioHost username: mrmilco

b. the server your account is on: Stevie

c. your HelioHost main domain http://madeleinskaarten.heliohost.org

And can anyone tell me why my account is suspendend?

[Krydos]

Your account was suspended for the following reason:

 

Malware. 2 file(s). Win.Trojan.Agent-31016 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[MrMilco]

I Go on the work, but can you send me an pm with more information, i've update only the plugins of wordpress, but no more :o/&--#62;

[edit]

I have made a backup of my site and i scanned this on my pc with Avira, And on a other pc with AVG

 

Both are Pro versions

 

And i've find no virus

 

Can you send me a pm with further information wat you've found?

[MrMilco]

I've scanned the files with an other scan, ( ClamWin) and he can't find an virus or malware,

but i've deleted an map, but i hope that he is now gone, it is a really mess now,

 

But KRYDOS, I live in the netherlands, but i'm still goning to school, and i think ( If you reply) that i see it round 16:00 ( It's here now 21:46 )

 

Can i have time ( if the virus is'nt deleted ) Or can youy more specify where the virus is? then i can delete him, and are the problems solved

 

Or if you can the virus? It's okay i think?

 

Thank You

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.

[MrMilco]

Oh Yeah, Thnx Krydos, I'm happy now