[Answered] New To Heliohost, Unsure How Heliohost Works, Having A Few Problems

[twist3r]

Hello. I'm new to heliohost, and I have just created a website. I used the server "Johnny" because of 3 reasons: Stevie wasn't working for me, Johnny had the smallest load of people, and Johnny had so many more capabilities. I hadn't thought at the time of signup that Johnny would have so many errors. Johnny has terrible lag, and as well as that, is almost never working (almost always offline).

Is this normal? Have any suggestions? Any way I can switch to Stevie from Johnny (I don't want to delete my website, nor do I want to violate their multiple account rule)?

I don't know. I'm confused. Any help would be appreciated.

 

 

(Update)-Oh, I forgot to say, my website is flexus.heliohost.org

Thanks!

[Ice IT Support]

Yes, unfortunately this is normal for Johnny. To move to Stevie, follow the instructions at http://wiki.helionet.org/Moving_your_account. However, if you do not want to delete your site, it is possible to have an account on both servers. You must request it in our Customer Service forum.