gourav Posted December 4, 2012 Share Posted December 4, 2012 Trying to log in gourav.info, able to login cpanel but website is in accessable. User name: gourav Pls helpBest Gourav Link to comment Share on other sites More sharing options...
gourav Posted December 5, 2012 Author Share Posted December 5, 2012 Ping to ns1.heliohost.org is failing. I am actually using both of the ns pls check my who is for more details Link to comment Share on other sites More sharing options...
gourav Posted December 6, 2012 Author Share Posted December 6, 2012 (edited) gourav@gourav-desktop:~:m$ ping ns2.heliohost.orgping: unknown host ns2.heliohost.orggourav@gourav-desktop:~:m$ ping ns1.heliohost.orgping: unknown host ns1.heliohost.orggourav@gourav-desktop:~:m$ Edited December 6, 2012 by gourav Link to comment Share on other sites More sharing options...
gourav Posted December 7, 2012 Author Share Posted December 7, 2012 http://gourav.info , This URL is been hosted on Steive. This is returning 403 error. All NS mappings are perfect traceroute is pointing to heliohost's IP but still site is not active. Please help me out. if anything needs to be done from my side pls let me know, Also i am very much interested to know the exact technical issue we faced. Link to comment Share on other sites More sharing options...
ExtremeGaming Posted December 8, 2012 Share Posted December 8, 2012 Have you checked your .htaccess file? Link to comment Share on other sites More sharing options...
Shinryuu Posted December 8, 2012 Share Posted December 8, 2012 Have you checked your .htaccess file? Yeah, 403 has nothing to do with the DNS issues or loss of service, it means that you're connected, you just don't have the privileges to access those files. Your .htaccess should have something like: deny from all remove that and you should be good to go. Link to comment Share on other sites More sharing options...
gourav Posted December 8, 2012 Author Share Posted December 8, 2012 My .htaccess file is fine and dont have any line for deny. @admins pls look into this. Link to comment Share on other sites More sharing options...
Ice IT Support Posted December 9, 2012 Share Posted December 9, 2012 Check your file permissions. Files should be set to 644, and directories inside public_html to 755. Link to comment Share on other sites More sharing options...
gourav Posted December 9, 2012 Author Share Posted December 9, 2012 @Ice IT Suppor Check your file permissions. Files should be set to 644, and directories inside public_html to 755. tyes its like that only. At this poin i humbly request you to escalate this issue because my mail service is down since because packets are not getting resolved to google mx records. Pls if possible we can have some thing get done now. Pls understand i am suffering since 4th and this is 8th. pls get this done dude... Link to comment Share on other sites More sharing options...
Krydos Posted December 10, 2012 Share Posted December 10, 2012 my mail service is down since because packets are not getting resolved to google mx records.You can check/edit your MX records with this link http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html As far as the 403 errors, I don't think it has anything to do with the server. Like everyone has already told you it's a permission/access issue. Have you made any changes to your site recently? Link to comment Share on other sites More sharing options...
gourav Posted December 10, 2012 Author Share Posted December 10, 2012 my mail service is down since because packets are not getting resolved to google mx records. You can check/edit your MX records with this link http://stevie.heliohost.org:2082/frontend/x3/mail/mx.html As far as the 403 errors, I don't think it has anything to do with the server. Like everyone has already told you it's a permission/access issue. Have you made any changes to your site recently? Hi Krydos, I din made any changes with configs. It started since our DNS went dow. Although they are up now but still my site is getting 403. I checked HTACCESS I checked file permissions, but all looks in order. My MX records are also fine but still mails are failing to be resolved. This could be either a very small issue or could be a big one too but lets solve it pls. Link to comment Share on other sites More sharing options...
gourav Posted December 11, 2012 Author Share Posted December 11, 2012 Is my home folder is having proper permissions???? Link to comment Share on other sites More sharing options...
Shinryuu Posted December 11, 2012 Share Posted December 11, 2012 My /public_html is set to 750, try checking yours. Link to comment Share on other sites More sharing options...
gourav Posted December 12, 2012 Author Share Posted December 12, 2012 As i already said1. File's permission to all my public folders are perfectly fine, they are 750 and 755 as per the requirements2. File permission to all my public files are 644. or higher as per my requirements.3. .htaccess is proper and not having any statement to deny me to access any stuff on my site.so pls let me know if anything else apart from these stuff can be done my site. i do doubt if i am having proper permission to my base directory, ie, /home1/gouravsince i cant SSH so its not possible to peep in but sure admin can do this. @Admins if required feel easy to reset my account, all data is safe with me. you can any time restore my account. I won't be loosing any data. Pls do resolve this Link to comment Share on other sites More sharing options...
Krydos Posted December 12, 2012 Share Posted December 12, 2012 @Admins if required feel easy to reset my account, all data is safe with me. you can any time restore my account. I won't be loosing any data.If you want to try resetting your account you can do so by using this tool to delete your account http://www.heliohost.org/home/support/scripts/delete then once it is deleted you can sign up to create a new account http://www.heliohost.org/home/signup and restore your backup data. Link to comment Share on other sites More sharing options...
Recommended Posts