enuvio Posted November 24, 2012 Share Posted November 24, 2012 a. your HelioHost username enuviob. the server your account is on steviec. your HelioHost main domain enuvio.com Could you please give me another 24 hours to remove the malware and backup my site as per the moderator Tjoene had advised me to do. Thank you for your support. Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 24, 2012 Share Posted November 24, 2012 Malware. Do not unsuspend.I'm sorry, I cannot unsuspend your account. We must wait for the admin who suspended your account to reply. Link to comment Share on other sites More sharing options...
Krydos Posted November 24, 2012 Share Posted November 24, 2012 Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. Link to comment Share on other sites More sharing options...
enuvio Posted November 25, 2012 Author Share Posted November 25, 2012 Thank you once again for your support. I have downloaded all of my files and scanned it twice, both giving no positives for any malware. Could you kindly advise me on what to do? In order to prevent further suspension, I am planning to backup my site and keep in down for sometime till this issue has been resolved. Link to comment Share on other sites More sharing options...
Krydos Posted November 25, 2012 Share Posted November 25, 2012 You used up the entire 24 hour period to take care of this yourself so the infected files have already been removed. To prevent your account from being suspended again you can make sure your files are all clean before uploading them. Link to comment Share on other sites More sharing options...
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