[Solved] Suspended: Microh

[microh]

User: microh

Server: stevie

domain: http://microh.heliohost.org

 

please help me to unsuspend my account

thanks,

[Tjoene]

Your were suspended for the following reason: Malware (1 file) Trojan.Iframe-9 found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[microh]

hi Tjoene,

I'm sorry for late. Because I was working overtime in yesterday, so I have not checked your reply yet and my account has been suspended again.

Please help me one more time, I will follow your reply carefully,

Thanks,

[Ice IT Support]

Malware. Do not unsuspend.

We need to wait for the admin who suspended your account to reply.

[Krydos]

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.