marino Posted November 5, 2012 Posted November 5, 2012 Hi! My username doesn't work anymore. I tried to login at Cpanel: http://johnny.helioh...org:2082/login/ but's it returns that: "login is invalid". I tried to reset the password, but it doesn't work too. I think it might need a manual password reset. I need help because I can't login. Username: marinoMain Domain: http://buildingrush.com.br Thanks,Marino.
Krydos Posted November 7, 2012 Posted November 7, 2012 Your password was manually reset and emailed to the address that the account was created with.
marino Posted November 8, 2012 Author Posted November 8, 2012 Sorry, but still give the message: "Login is invalid".
Krydos Posted November 8, 2012 Posted November 8, 2012 I tested the password before I emailed it to you. I assure you it works. It still sounds to me like you're not typing your username in all lowercase letters. Try copy pasting the username/password from the email to make sure you're not typing something wrong.
marino Posted November 8, 2012 Author Posted November 8, 2012 I tried but still give the message. Take a look at the image:
Krydos Posted November 8, 2012 Posted November 8, 2012 Try using a different browser or a different computer.
marino Posted November 8, 2012 Author Posted November 8, 2012 I appreciate the effort to solve my problem but i tried to use in different browsers and computers. The message remains the same. Is it possible to reset or recreate the whole account?
Krydos Posted November 8, 2012 Posted November 8, 2012 I tested the password before I emailed it to you. I assure you it works.Like I already said your account works and the password I emailed you works, but if you want to created a new account you first need to delete your current account http://www.heliohost.org/home/support/scripts/delete and then create a new account http://www.heliohost.org/home/signup
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