[Solved] My Username Doesn't Work

[marino]

Hi!

 

My username doesn't work anymore. I tried to login at Cpanel: http://johnny.helioh...org:2082/login/ but's it returns that: "login is invalid". I tried to reset the password, but it doesn't work too. I think it might need a manual password reset.

 

I need help because I can't login.

 

Username: marino

Main Domain: http://buildingrush.com.br

 

Thanks,

Marino.

[Krydos]

Your password was manually reset and emailed to the address that the account was created with.

[marino]

Sorry, but still give the message: "Login is invalid".

[Krydos]

I tested the password before I emailed it to you. I assure you it works. It still sounds to me like you're not typing your username in all lowercase letters. Try copy pasting the username/password from the email to make sure you're not typing something wrong.

[marino]

I tried but still give the message. Take a look at the image:

 

[Krydos]

Try using a different browser or a different computer.

[marino]

I appreciate the effort to solve my problem but i tried to use in different browsers and computers. The message remains the same. Is it possible to reset or recreate the whole account?

[Krydos]

I tested the password before I emailed it to you. I assure you it works.

Like I already said your account works and the password I emailed you works, but if you want to created a new account you first need to delete your current account http://www.heliohost.org/home/support/scripts/delete and then create a new account http://www.heliohost.org/home/signup