savii Posted October 31, 2012 Share Posted October 31, 2012 Today I checked the website for news on Johnny and I was pleased to hear it's up again. However, when I tried to access my webspace (savii.heliohost.org) it didn't load, and cPanel (username savii) rejects my login attempts. Password recovery isn't working either; I'm not receiving a reset mail. Could someone look into this? Thanks in advance! Link to comment Share on other sites More sharing options...
Krydos Posted October 31, 2012 Share Posted October 31, 2012 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days. Link to comment Share on other sites More sharing options...
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