enuvio Posted October 12, 2012 Posted October 12, 2012 I kindly request the administrator to help me delete the account 'rasuna' as as it cannot be done through the script.And also please clear the http.conf for the domain http://tra.web.id as I wish to use it at another webhost.Thank you.
Byron Posted October 12, 2012 Posted October 12, 2012 I'm not seeing any records for that username and if you want to use this domain name (tra.web.id) at another host, just point that domain to the new host.
enuvio Posted October 12, 2012 Author Posted October 12, 2012 I am planning if possible to move to another heliohost account as the "rasuna' account is strangely not working.
Byron Posted October 12, 2012 Posted October 12, 2012 It's not working because it's been deleted. Go ahead and signup for a new account.
enuvio Posted October 12, 2012 Author Posted October 12, 2012 But I tried adding the domain and I receive an error message saying that the account has been added, modify the http.conf file. I mean the domain cannot be added
Byron Posted October 12, 2012 Posted October 12, 2012 This support request is being escalated to our root admin.
enuvio Posted October 12, 2012 Author Posted October 12, 2012 Okay then, thank you for your assistance.
Krydos Posted October 12, 2012 Posted October 12, 2012 You can't create a new account with the domain tra.web.id because that domain is already attached to an account. If that account belongs to you then you're only allowed one account per person and you should log into the account that you already have. If that account doesn't belong to you then we can't help you take that domain from the existing account until the existing account is deleted, and the existing account can only be deleted by it's owner.
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