gardrek Posted September 25, 2012 Share Posted September 25, 2012 a. gardrekb. johnnyc. avalonia.heliohost.org Hello. My account was suspended recently, and I don't know why. I emptied my cache, tried visiting http://www.heliohost...ripts/renew.php to renew, but that doesn't seem to be the problem. Also, I can't log in to cpanel, either. Is that normal for a suspended account? If you could help me at least understand why I was suspended I would greatly appreciate it. Thank you. Link to comment Share on other sites More sharing options...
Tjoene Posted September 25, 2012 Share Posted September 25, 2012 Your account shows as active in the database and your site works fine for me.Please clear your cache. Link to comment Share on other sites More sharing options...
Krydos Posted September 25, 2012 Share Posted September 25, 2012 It looks like maybe the renew script failed to unsuspend it properly. I manually unsuspended it for you. Remember to log into your account http://heliohost.org/ at least once every 30 days to prevent this from happening again. Link to comment Share on other sites More sharing options...
gardrek Posted September 25, 2012 Author Share Posted September 25, 2012 Thanks for your speedy response! So, I was suspended for inactivity? Link to comment Share on other sites More sharing options...
Krydos Posted September 25, 2012 Share Posted September 25, 2012 Thanks for your speedy response!No problem.So, I was suspended for inactivity?Yes. Link to comment Share on other sites More sharing options...
gardrek Posted September 25, 2012 Author Share Posted September 25, 2012 Thanks again. I've been using FTP to upload files, and I guess that doesn't 'count' as a log-in. I didn't realize it had been thirty days, though. Link to comment Share on other sites More sharing options...
Krydos Posted September 26, 2012 Share Posted September 26, 2012 Thanks again. I've been using FTP to upload files, and I guess that doesn't 'count' as a log-in.No, FTP doesn't count as your cPanel login. We recommend visiting http://heliohost.org/ and logging in there at least once every 30 days to keep your account active. Link to comment Share on other sites More sharing options...
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