bugoy Posted September 17, 2012 Share Posted September 17, 2012 Hi Tech support, Its been days and I am struggling with my domain, "madriaga.org" Original domain - svperbugoy.com(cpanel username "bugoy"), then I went to add-on domain and add "madriaga.org" afterwards I deleted because I want to move to another domain service provider (KAMMAC.NET my old hosting). for some reason I receive some errors, but did not mind it since I moved to a new domain server. But after a few days I wanted to go back to Heliohost which is better than paid. Now I thought I will just create a new account under "Stevie server" which is far more stable than "Johnny server" I have created, an account "cpanel username - madriaga", and it gives an error that "madriaga.org" is owned by another user, how come I have deleted it? Then create again "hzm" and "dotorg" just today but I have receive the same error. Need help badly. Thanks, Bugoy Link to comment Share on other sites More sharing options...
Krydos Posted September 17, 2012 Share Posted September 17, 2012 Your account 'bugoy' is still active and located on Johnny not Stevie. In fact your last login is today. If you want to move your account from Johnny to Stevie you can follow the instruction in this wiki http://wiki.helionet...ng_your_account The reason you can't add madrigal.org as an addon domain is because your nameservers aren't set correctly. Delete all of this junk http://byrondallas.h...igal.org&rec=NS and change them to ns1.heliohost.org and ns2.heliohost.org and then cPanel will let you add the domain. But after a few days I wanted to go back to Heliohost which is better than paid.It always amuses me when I hear this. Thanks for the smile. Link to comment Share on other sites More sharing options...
bugoy Posted September 17, 2012 Author Share Posted September 17, 2012 Hi Krydos, I have done the DNS records checker, but I am back at square-one, find below my error attachment: ERROR - madriaga.org is owned by another user. As mentioned earlier I have delete it on "bugoy" cpanel. Can you help me again? Thanks again, Bugoy Link to comment Share on other sites More sharing options...
Krydos Posted September 17, 2012 Share Posted September 17, 2012 I still see Target: ns5.he.net Target: ns1.he.net Target: ns2.he.net Target: ns3.he.net Target: ns1.madrigal.org Target: ns4.he.net I can add the domain for you if you set the nameservers and leave them set. Oh, this toolhttp://www.networksolutions.com/whois-search/madriaga.orgis showing ns1.heliohost.org and ns2.heliohost.org. Maybe there is something wrong with the other NS tool? cPanel must use the same NS check as http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=madrigal.org&rec=NS because it's still giving the error about incorrect nameservers. Perhaps it just needs time to propagate. Link to comment Share on other sites More sharing options...
bugoy Posted September 17, 2012 Author Share Posted September 17, 2012 Hi Krydos, Yes please can you link it on my previous account created? either put it on (dotorg) or (madriaga) cpanel or let me know for an alternative solution. Thanks again, Bugoy Link to comment Share on other sites More sharing options...
Krydos Posted September 18, 2012 Share Posted September 18, 2012 Do you have more than one account? Link to comment Share on other sites More sharing options...
bugoy Posted September 18, 2012 Author Share Posted September 18, 2012 Hi Krydos, I have created for madriaga.org another account (stevie domain) cpanel (dotorg) & (madriaga) which is not successful, and thus I have created (dotph) to test if the server is still working or just server overload. I would like to close the unsuccessful accounts I have created including (dotph) which is active so I can unify my account under stevie server. Thanks, Bugoy Link to comment Share on other sites More sharing options...
bugoy Posted September 18, 2012 Author Share Posted September 18, 2012 BTW, my domain name is "madriaga.org" you've check "madrigal.org" Link to comment Share on other sites More sharing options...
bugoy Posted September 18, 2012 Author Share Posted September 18, 2012 Hi Krydos, I cant find madriaga.org on cpanel -bugoy? where did you add it? Thnx Bugoy Link to comment Share on other sites More sharing options...
Krydos Posted September 18, 2012 Share Posted September 18, 2012 Ok, let's take care of one issue at a time. First issue: Which one account do you want to keep, and which accounts should I delete? Link to comment Share on other sites More sharing options...
bugoy Posted September 19, 2012 Author Share Posted September 19, 2012 I want to keep cpanel (bugoy - svperbugoy.com) and delete cpanel (dotorg), (madriaga) and (hzm) {accounts I have created to madriaga.org, that was unsuccessful} and cpanel (dotph) which is successful that have one(1) domain connected{admin.ph} Sorry if you got confused, auto correct is ON, on my Mac Thanks again, Bugoy Link to comment Share on other sites More sharing options...
Krydos Posted September 19, 2012 Share Posted September 19, 2012 so I can unify my account under stevie server.Ok, second issue: The account bugoy is on Johnny. Do you want to move to Stevie? Link to comment Share on other sites More sharing options...
bugoy Posted September 19, 2012 Author Share Posted September 19, 2012 Yes please. thanks a million, do I need to save my sites? Link to comment Share on other sites More sharing options...
Krydos Posted September 19, 2012 Share Posted September 19, 2012 In order to move between servers you can follow the instructions in this wiki http://wiki.helionet.org/Moving_your_account Since you have to delete your Johnny account to move that's why you have to take care of this before anything else. Link to comment Share on other sites More sharing options...
bugoy Posted September 19, 2012 Author Share Posted September 19, 2012 Then no need to move, if you can just connect the domain "madriaga.org" to bugoy cpanel, that would be fine for me, thanks again for your patience Link to comment Share on other sites More sharing options...
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