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Posted

i desperately need some help configuring DNS for my domain..

 

i bough a domain name and tried to configured it for my heliohost account. (buzzmouse.com)

ns1.heliohost.org, ns2.heliohost.org

 

the heliohost account was working good (buzzmouse.heliohost.com).

 

i tried first using the cPanel option : Parked Domain - gave it 2 days.

then tried manually configured 'Advanced DNS zone editor'.

then tried to use the domain change script at: http://www.heliohost.org/home/support/scripts/domain

 

all option resulted in getting to this page :

/cgi-sys/defaultwebpage.cgi (HELIOHOST ACCOUNT QUEUED)

 

the situation now is that i cant do anything in either cPanel (

You do not have permission to read the zone for : www.buzzmouse.com)

or using the script again (

We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.)

 

HELP!!!

Posted

Try changing your main domain back to a .heliohost.org domain. Wait for that to fully process (make sure you can access the website from the new domain) and then add a parked domain in cPanel. After that, it could take up to 24 hours to propagate the DNS.

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