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[Solved] Lost Subdomains, Can't Edit Zone File


Ice IT Support

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Hello,

I'm not sure if this ties into the addon domain issue... I used to have 4 subdomains in cPanel. Now they aren't listed. The subdomains work fine. At one point I needed to edit the A record for a subdomain, and using both the basic and advanced zone editors, I received this message:

 

 

 

Error

You do not have permission to read the zone for :

Thanks!

EDIT: Deleted image so cPanel doesn't ask for username and password

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I'm assuming Stevie? Pretty much all of the domain management and DNS editor cpanel features on Stevie are broken. You can add domains and they'll work, but they don't appear in the list and can't be removed again.

 

Been that way for almost 2 months now. Not sure when/if it will be fixed.

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