mahai Posted December 4, 2011 Posted December 4, 2011 what is the problem? -----Your hosting account at HelioHost has encountered an error during installation. The error is: Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.----- this was already my 3rd try. I have to admit when I tried first I gave a forum username, but was not enrolled in the forum at that time. The second time I tried with the same username as the first time and got the error message:-----Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, a group for that username already exists. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.----- This time I tried with a different username, same emailadress, same forum user...I would like to retry, but what was wrong with the last one? Quote
Byron Posted December 4, 2011 Posted December 4, 2011 What is the username and domain name you are trying to signup with? Quote
mahai Posted December 4, 2011 Author Posted December 4, 2011 1st, 2nd try:username mahai,domain name mahai.heliohost.org 3rd try:username mahai81domain name mahai81.heliohost.org Quote
Krydos Posted December 4, 2011 Posted December 4, 2011 What server have you been trying to create those accounts on? Quote
themmc Posted December 4, 2011 Posted December 4, 2011 I have had this error too, I tried a couple of times yesterday to create the subdomain themmc both times if failed, today I tried again with the subdomain themmc2, this also failed. Is there a way to fix this? I was trying server Stevie. Quote
Krydos Posted December 4, 2011 Posted December 4, 2011 themmc and themmc2 both are partially created, but neither are located in the database. Likewise with mahai and mahai81. @xaav, this is the same issue I posted in moderator forum, but they aren't actually being deleted fully like I originally thought, they are just being deleted from the database. Quote
coderesc Posted December 5, 2011 Posted December 5, 2011 (edited) I too encountered this problem. Here is my email from HelioHost on 12/4: Dear coderesc, Your hosting account at HelioHost has encountered an error during installation. The error is: Please visit http://www.heliohost...ipts/signup.php and try to signup again. Regards,HelioHost Staff Heck, I didn't even get a reason. What did I do wrong? Username: coderescServer: StevieDomain: My own: coderescue.us Thank you in advance, Rose Edited December 5, 2011 by coderesc Quote
Guest xaav Posted December 5, 2011 Posted December 5, 2011 Can you log in to http://stevie.heliohost.org:2082/ ? Quote
coderesc Posted December 5, 2011 Posted December 5, 2011 Hello, xaav! Unfortunately I cannot. What did I do wrong? Thank you in advance for your help! -- Rose Quote
Guest xaav Posted December 6, 2011 Posted December 6, 2011 You didn't do anything wrong. However, it appears there may be many accounts that have been partially-created, causing some server corruption. Unfortunately, we will not be able to accept any new accounts on Stevie until this problem is fixed. Quote
Guest xaav Posted December 6, 2011 Posted December 6, 2011 When should I try to sign up again? You will be able to sign up after our root administrator contacts cPanel support. Unfortunately, we have been waiting for some time for him to do this, and he is quite busy at this time. I cannot give you an estimate, because I don't know what his personal schedule is. However, you can still sign up on Johnny. Sorry for any inconvenience this has caused. Quote
maths222 Posted December 6, 2011 Posted December 6, 2011 Is this related to the issures with addon domains and sub-domains? Quote
Guest xaav Posted December 6, 2011 Posted December 6, 2011 No, this is a different issue. However, the cPanel technician will be able to solve both issues at the same time. Quote
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