tmercswims Posted November 23, 2011 Posted November 23, 2011 Username: mercurioMain domain: tmercswims.heliohost.orgServer: Stevie Thanks in advance guys! *Edited to match the forum rules*
tmercswims Posted November 24, 2011 Author Posted November 24, 2011 If you mean from my sign-up time, I have been a member for over a month. My account reverted to this. I can access my CPanel, and all my files are there. But my site shows queued. I have emptied my cache, so that is not the issue.
tmercswims Posted November 24, 2011 Author Posted November 24, 2011 Ah okay, gotcha. Thank you so much xaav
Guest xaav Posted November 27, 2011 Posted November 27, 2011 Due to a cPanel bug, we are going to need to re-create your account. Post back here when you have your data backed up, and then I'll recreate your account.
tmercswims Posted November 27, 2011 Author Posted November 27, 2011 Okay, I have a full backup made and locally stored.
Guest xaav Posted November 27, 2011 Posted November 27, 2011 Sorry for the delay, WHM is having problems creating your account. Unfortunately, it appears that wwwacct is not working anymore; it is freezing on "Updating authentication databases" @djbob We should probably submit a ticket for this.
Guest xaav Posted November 27, 2011 Posted November 27, 2011 This support request is being escalated to our root admin.
Guest xaav Posted November 27, 2011 Posted November 27, 2011 Mercurio: I have PM'ed you details regarding your new account.
tmercswims Posted November 27, 2011 Author Posted November 27, 2011 I have received it and successfully logged in, thank you xaav! Should this be treated as a new account, as in I need to wait 24 hours? Because if I visit my address I get a white page that reads "Executing in an invalid environment for the supplied user" with nothing else. My cPanel and everything else works fine, File Manager, everything. So I assume that's the problem? Scratch that. I cleared my cache, and now I get a "Index of /" page, with the only option chi-bin. I have re-uploaded all my files to public_html, so why aren't they showing up?Okay, that is fixed now. My FTP problem persists though:Also, it seems I can't FTP into it either. I set up an account and I am sure that I am entering the credentials correctly.
Guest xaav Posted November 27, 2011 Posted November 27, 2011 After regenerating httpd.conf, it appears your site is up. However, you will need to re-upload your SSL certificate, or turn off the automatic redirect to SSL in your .htaccess file.
tmercswims Posted November 27, 2011 Author Posted November 27, 2011 Yes, I disabled the SSL redirection. I wanted to do it, but I don't really know how to make it work.
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