Facha Posted November 4, 2011 Posted November 4, 2011 a. your HelioHost username > fuptb. the server your account is on > steviec. your HelioHost main domain > fuport.heliohost.org its the 2nd time.... why? 1
Krydos Posted November 5, 2011 Posted November 5, 2011 its the 2nd time.... why?http://www.heliohost.org/h-terms.htmlI think you'd have a better idea of why your account was getting suspended since it's your site and your content. Having you been sending a ton of spam email, or hosting porn, or hosting illegal software, or malicious software, or causing high server load, or running a phishing site, or exceeding your cron limit, or infringing upon copyright laws, or anything else that you can think of? We can unsuspend your account again if you're certain the answer to all of the above is "no", but if we unsuspend without you taking any action to correct any issue(s) you'll probably just end up suspended again. 1
Facha Posted November 5, 2011 Author Posted November 5, 2011 Hello, usually to suspend an account you must be based on something right?My account is being suspended for what reason?I'm not breaching the terms of service.(Automatic translation)
Krydos Posted November 6, 2011 Posted November 6, 2011 Hello, usually to suspend an account you must be based on something right?Yes.My account is being suspended for what reason?Breaking one of our rules.I'm not breaching the terms of service.If this statement were true I doubt that your account would be getting suspended. There are literally thousands of other accounts that aren't getting suspended. If I had to venture a guess I would say that you were probably sending spam emails. Our two servers got listed on spamhaus.org three times in just a matter of a few weeks. When that happens it means that NO ONE on the entire server can send or receive emails. So, obviously that is not fair to all the accounts that aren't abusing our email servers. For these reasons we had to crack down and suspend a lot of accounts. Perhaps your account was one of the email spammers?
Facha Posted November 6, 2011 Author Posted November 6, 2011 No, we are not spammers, can you activate the account? Check the LOGS if you need to
Krydos Posted November 6, 2011 Posted November 6, 2011 Your account has been manually unsuspended. If it ends up suspended again only the root admin is going to be able to unsuspend it. 1
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