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Posted

This forum is only for incorrectly queued accounts.

Since you just created your account recently, it is still beeing created and therefor still in a correct queued status.

You can check the status of your account using this tool.

Posted

My account had been created for few months and the website works without any problem before. I am able to log into cPanel before but now it cannot be success and saying the username could not find in the database. What should I do or where I can post my question? Thanks

 

 

This forum is only for incorrectly queued accounts.

Since you just created your account recently, it is still beeing created and therefor still in a correct queued status.

You can check the status of your account using this tool.

 

Posted

When you try to open scp-hk.com it shows queued because your account no longer exists. Most likely it was deleted due to inactivity. If you don't log in to your cPanel account at least once every 30 days your account gets marked inactive and you get a warning email. If you still fail to log in for another 7 days your account is deleted to make room for active users. Feel free to create a new account and restore your website from any backups you may have of it. We keep no backups of any users data once their account has been deleted.

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