jwjames83 Posted September 25, 2011 Posted September 25, 2011 Main page says Johnny is up and running fine, but I can't log into my cPanel. I don't believe I've received any emails and haven't even had the account for a month, so surely it's not due to inactivity? username: jwjames8 domain: nimanager.heliohost.org server: johnny Thanks!
Byron Posted September 25, 2011 Posted September 25, 2011 Your last login was 2011-09-21 so your ok. It may have just been high server load. I was able to login this morning without any problems. Try logging in when the server load is under 20 and see if that helps. If you continue to have a problem, post back.
jwjames83 Posted September 25, 2011 Author Posted September 25, 2011 Your last login was 2011-09-21 so your ok. It may have just been high server load. I was able to login this morning without any problems. Try logging in when the server load is under 20 and see if that helps. If you continue to have a problem, post back. Still no luck - tried throughout the day. Thanks, J-
Krydos Posted September 25, 2011 Posted September 25, 2011 Maybe there is some firewall or something else preventing your logins. You could try some of the suggestions on this page http://wiki.helionet.org/How_to_access_cPanel and see if any of the alternate cPanel logins work for you.
jwjames83 Posted September 26, 2011 Author Posted September 26, 2011 Maybe there is some firewall or something else preventing your logins. You could try some of the suggestions on this page http://wiki.helionet.org/How_to_access_cPanel and see if any of the alternate cPanel logins work for you. Thanks - that did it (using port 80). What's strange is I had been using port 2082, but then it stopped working. I don't recall changing any settings in any firewalls - though I did install Malwarebytes . . wonder if that did it. Anyway, thanks again! Sorry to have bothered.
Krydos Posted September 26, 2011 Posted September 26, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated.
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