dokwat1 Posted September 16, 2011 Posted September 16, 2011 Hi, I'm confused!! In July this year I registered to have my domain; brianmwatson.com; moved from Justhost to yourself. I received an email on the 14th of July telling me the hosting account had been added to the queue & I thought this had all been completed. However, today I received error messages when trying to collect my emails (I use Outlook to automatically download from my domain) & I then discovered that that I couldn't log in to my account. It would appear that the transfer was never completed & Justhost have been hosting my domain instead of yourself! Please can you look into this, tell me what is going on and how to sort. I only currently use my domain for emails but this is important as this is how everyone who knows me gets in touch!! Thanks for your assist. .
PenTester Posted September 16, 2011 Posted September 16, 2011 Did you delete the NS records of JustHost and create the NS records for Heliohost? I am seeing Ns records pointing to ns1.pipedns.com ns2.pipedns.com
dokwat1 Posted September 16, 2011 Author Posted September 16, 2011 Did you delete the NS records of JustHost and create the NS records for Heliohost? I am seeing Ns records pointing to ns1.pipedns.com ns2.pipedns.com Er no I've no idea how to do that. I received an email from Justhost with an EPP key but that's all. I thought it all got sorted via the 2 hosting services?
jje Posted September 16, 2011 Posted September 16, 2011 Here's how you need to setup your domain. Go to the JustHost website (where you bought your domain) and find the option to add /nameservers/. Then, delete all the current nameservers (that PenTester outlined) and replace them with these nameservers: ns1.heliohost.org ns2.heliohost.org This can take up to 48 hours to take affect.
dokwat1 Posted September 16, 2011 Author Posted September 16, 2011 Appreciate the info but this assumes access to my domain thru Justhost which I don't have now. Is there anything else I can do to sort this please?
Krydos Posted September 16, 2011 Posted September 16, 2011 How did you buy the domain brianmwatson.com? Whatever website registered the domain for you (such as godaddy, or enom or whatever), you just need to log in to their website with the account that you purchased the domain with and set the nameservers to ns1.heliohost.org and ns2.heliohost.org. If you're having trouble doing this you need to ask the website that registered the domain how to do this because we can't do it for you.
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