ftp stalls, file manager breaks, webdisk chokes

[claus]

Hi there, once again. I am experiencing sporadic troubles with FTP. Connection timeout, unable to retrieve directory listing. File Manager via CP gives unknown error or disk quota exceeded. Well, I have about 470 Megs avail. Web Disk quits with error all the same. This applies to Stevie. Anybody else having the same trouble? Thanks in advance. Regards, Peter Heinrich Claus

[PenTester]

Connection timeout in FTP is temporary problem .try to reconnect it. I don't know about cpanel problem.

[claus]

It's permanent. Just tried again. Same thing. Initial list seems to be fine, but trying to open a domain stalls. I am effectively locked out, unable to upload, or edit via CP File Manager.

[PenTester]

I don't know about this problem. Support admin can solve this

[claus]

That was the idea

[Krydos]

What is your cPanel username? It sounds like it might be a process limit cap.

 

Also moving this to Customer Service forum.

[claus]

CP login goes by the magic of phc. Hope, that helps, sorting it out. Hey, just caught a glimpse at server loads, Stevie seems to be down - and so are my sites - again. Gosh, please, someone get this over.

[claus]

Well, it didn't quite work. Still unable to upload. Effectively rendering my sites useless.

[jje]

I can upload files to Stevie fine? Also, you might want to check out the server monitor created by Piotr_GRD:

 

http://heliohost.grd.net.pl/monitor

[claus]

Okay, I don't know, what exactly happened, but a minute ago, I could positively ftp into the machine again. Haven't tried CP File Manager, nor Web-disk yet. Kneel and pray. Thanks guys.

[claus]

Sorry, to bother again. We are back, to where we were, in the middle of nowhere. FTP gone once more. I would very much like to have this solved. There are dependencies on my sites, which I care to maintain. I quite enjoy playing Snooker, only its done with a number of balls, rather than server conf files. Any ideas? Care for my credentials, to give it a local try yourself?

 

For what's it worth, the .ftquota file reads like: 57 196056 - whatever that means

[Wizard]

Have you tried another computer/internet connection? Do you have a firewall? Perhaps double check your FTP client config. (Yes, these are generic things, but double checking helps triage.)

[claus]

I'm working off the Lap, connected wireless to the Router, which, of course has firewall. Since I don't have this kind of issue with other hosters, I would rule that one out. The nerving part is, that it occurs out of the blue. One moment everything is fine, the next complete void. Have tried a number of connections, different clients; all the same. Maybe I should stuff the whole branch onto the Solaris box, rather than W7U. However, it has worked just nice until recently; and moving a couple of thousands of files just for testing... uhm...

[Guest xaav]

It really seems like your exceeding your process limit. We have this limit in place so that you cannot overload the server and cause downtime for other users.

[Krydos]

I've noticed that when I use filezilla to upload or download a full sync of my site (thousands of files transferring for more than 5-10 mins depending on my connection speed) the entire site goes down and starts throwing 500 internal server errors. As soon as I close down filezilla (just closing the program not killing any processes on the server) all the errors go away and everything loads properly like it's supposed to. If you're actively downoading, uploading, testing, using mail, etc etc you will probably hit your process limit, but if you give it a few minutes to settle down your site will run fine again.

 

Or you could just make a post here every time you start to overload your site. That works too I suppose.