Golden Chang Posted August 20, 2011 Share Posted August 20, 2011 I Can't Receive Email, using any webmail in cPanel, my inbox always says it is empty, I'm sure I sent the test mail to the right email address(golden@golden.heliohost.org), but just EMPTY? I'm not sure is there anything wrong with my domain's DNS? user:golden domain:golden.heliohost.org server:johnny I'm getting error "Please refresh the page and try again." on Advanced DNS Zone Editor now, does this have any connection with the problem? Link to comment Share on other sites More sharing options...
Apate Posted August 20, 2011 Share Posted August 20, 2011 From what I understand, webmail is currently offline. Link to comment Share on other sites More sharing options...
Golden Chang Posted August 20, 2011 Author Share Posted August 20, 2011 For Johnny? Link to comment Share on other sites More sharing options...
Golden Chang Posted August 21, 2011 Author Share Posted August 21, 2011 I tried to send some test email again, but doesn't receive any email. Link to comment Share on other sites More sharing options...
jje Posted August 21, 2011 Share Posted August 21, 2011 I haven't verified that webmail isn't working, but I'll escalate it anyway This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted August 21, 2011 Share Posted August 21, 2011 Testing this a bit on my johnny account. Sent email from hotmail to default johnny email account; received this response: Delivery Status Notification (Failure) 11:04 AM postmaster@mail.hotmail.com To krydos@hotmail.com This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. krydos1@krydos1.heliohost.org --Forwarded Message Attachment-- From: krydos@hotmail.com To: krydos1@krydos1.heliohost.org Subject: Test email Date: Sun, 21 Aug 2011 11:04:26 -0500 Does this work? Also tried sending email from horde using default johnny email account. The first attempt to send didn't have the default from address set correctly, but this might be a bug in horde and was easily fixable through options: Validation failed for: krydos1@ Your From address is not a valid email address. This can be fixed in your Personal Information options page. After fixing the settings like it said to this is the error when trying to send an email to hotmail: There was an error sending your message: Failed to add recipient: krydos@hotmail.com [sMTP: Invalid response code received from server (code: 550, response: Verification failed for <krydos1@krydos1.heliohost.org> No Such User Here Sender verify failed)] I was thinking this might just be because Hotmail has a vendetta of some sort against heliohost emails, but I tested it with gmail and half a dozen other emails and it gives the same error each time. So then I created a new email account test@krydos1.heliohost.org and logged into horde with the new account. I had to change the from address to the new test@ because it was still set to krydos1@ but that's horde's problem I think still. Emails sent from this new account work, and emails sent to this account are also received. Summary: The default account (username@username.heliohost.org) seem to be the only ones that have any issues, but any created email account will work as expected. Link to comment Share on other sites More sharing options...
Ashoat Posted August 21, 2011 Share Posted August 21, 2011 Golden Chang: are you experiencing the same behavior as Krydos? Link to comment Share on other sites More sharing options...
Golden Chang Posted August 22, 2011 Author Share Posted August 22, 2011 Yes, The same behavior as Krydos. The new account works fine, only the default account doesn't work, but if you create an account same as the default account(username@username.heliohost.org), then everything works fine. Link to comment Share on other sites More sharing options...
Ashoat Posted September 6, 2011 Share Posted September 6, 2011 Has the issue been corrected now? If not, I'll submit a support ticket to the cPanel folks. Link to comment Share on other sites More sharing options...
Guest xaav Posted September 7, 2011 Share Posted September 7, 2011 Bump... Link to comment Share on other sites More sharing options...
Ashoat Posted September 8, 2011 Share Posted September 8, 2011 Are you confirming that the issue is still occurring? Link to comment Share on other sites More sharing options...
Guest xaav Posted September 9, 2011 Share Posted September 9, 2011 Are you confirming that the issue is still occurring? No, I was just moving all the open threads to the first page. Link to comment Share on other sites More sharing options...
Guest xaav Posted September 14, 2011 Share Posted September 14, 2011 Closing due to inactivity... Link to comment Share on other sites More sharing options...
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