elmyra Posted August 13, 2011 Posted August 13, 2011 I'm just wondering why my website is suspended: - Username: elmyra - Server: Stevie - http://clerith.heliohost.org Thank you.
Krydos Posted August 13, 2011 Posted August 13, 2011 The last time you logged into your account was July 13th. Our system automatically suspends account that haven't been logged into in 30 days, and if you don't renew it gets deleted to make room for active accounts. Please try renewing your account here http://www.heliohost.org/home/support/scripts/renew
elmyra Posted August 14, 2011 Author Posted August 14, 2011 The last time you logged into your account was July 13th. Our system automatically suspends account that haven't been logged into in 30 days, and if you don't renew it gets deleted to make room for active accounts. Please try renewing your account here http://www.heliohost.org/home/support/scripts/renew Unless I misunderstand what you mean, the last time I logged into my account was on Friday, August 12th. By "logging into my account", I think you mean logging into my cpanel. I posted on this forum last week. Is something else meant by "logging into my account"? I will try the link you gave me for renewing my account, though. Thank you.
jje Posted August 14, 2011 Posted August 14, 2011 Unless I misunderstand what you mean, the last time I logged into my account was on Friday, August 12th. By "logging into my account", I think you mean logging into my cpanel. I posted on this forum last week. Is something else meant by "logging into my account"?By "logging into your account" Krydos means logging into your cPanel. According to database records, you last logged in correctly on July 12th - are you sure you are logging in via the HelioHost Homepage and not using a bookmark?
elmyra Posted August 14, 2011 Author Posted August 14, 2011 Unless I misunderstand what you mean, the last time I logged into my account was on Friday, August 12th. By "logging into my account", I think you mean logging into my cpanel. I posted on this forum last week. Is something else meant by "logging into my account"?By "logging into your account" Krydos means logging into your cPanel. According to database records, you last logged in correctly on July 12th - are you sure you are logging in via the HelioHost Homepage and not using a bookmark? Oh, I was using a bookmark instead of the Heliohost Homepage. Sorry about that - my fault. *blush*
Krydos Posted August 14, 2011 Posted August 14, 2011 The site in questions seems to be loading again, and the last login date now shows as 8-14. Seems like the renew script worked.
Krydos Posted August 14, 2011 Posted August 14, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated.
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