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  1. I have just purchased a domain name for use with my HelioHost website. I bought it through Katz Global, a company that allows for alternative payments of purchases without credit or checking (like the standard GoDaddy, HostGator and NameCheap, etc. require). I received an email from their Customer Service dept. asking what DNS records I want to use with the domain(s). Obviously I know the answer to be ns1.heliohost.org and ns2.heliohost.org, but I'm just confused about when I should have this configured. Technically, I do not "own" the domain as of yet; the purchase is pending (paid by U.S. mail), and I'll only "own" it once I've received an email with further details, which I haven't yet received. Katz takes care of everything nameserver wise on their end; there is no control panel to manage your domains, and configurations are achieved by sending tech support an email. I read in the HelioHost wiki the information about parked, addon and subdomains: I read also on the HH wiki that The problem is that they seem to be asking to change the nameservers first, and I cannot add a domain to my Parked Domains that I technically do not own yet. My understanding is that the sequence seems a little backwards, at least comparing their setup requirements to HH's domains section on the Wiki, which states to enter your domains first to cPanel and then configure it with your registrar. Per the Katz Global domain registration FAQ: So what should I do to go about pointing this domain to the yourname.heliohost.org URL? Should I enter the domains I just purchased (but which are not "mine" yet) into cPanel anyway and then tell Customer Service what DNS servers to use? Should I let them know which servers to use but ask them to hold on on updating until I "have" the domain (payment receipt) and can subsequently configure it on my site? Will my custom domain(s) still work if I tell tech support to point them to Helio's DNS records before I enter them into my cPanel? I'm just confused from a sequential standpoint as to which I should do first and how long it will take for the domain I don't yet have to become active on my site. I'm going to wait to respond to the setup guy until I hear from support on this end. Thanks in advance.
  2. SignUp Domain: http://stgeorge.heliohost.org/ Server: Stevie I did a backup of a TLD that I moved to a new server prior to deleting the files in my HelioHost account due to disk space usage being high and although the backup was created which took the Account size to 507mb prior to deleting the files, once files were deleted this took it down to 340mb. The problem I have is that I has 3 AddOn Domains but noticed that these are not shown: However of the three AddOn domains, two are now pointing to the heliohost server, the two: http://translationstreet.co.uk/ http://winfoes.co.uk/ Initially I got a 500 server error when visiting these two sites but after logging out then in again, the Disk Space Usage eventually went to the correct amount and both sites started working OK even though there is the above message in AddOn Domains. Why are these not showing as configured. Does exceeding disk space usage wipe AddOn Domains. I re-named the Directory of one of the sites then went to AddOn to Add it but it said that this was owned by another User. The directory was created however, so I moved the files into the new directory. So both the above TLD's work, but they do not appear in the AddOn Domains!
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