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chrmina

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Posts posted by chrmina

    [Answered] Wildcard SSL/TLS Certificate

    in Questions

    Posted

    Right now my site and other domains I have are secured with SSL/TSL certificates. Problem is that webmail and other subdomains are not secured.

    How can I secure my sites with a wildcard SSL/TSL (e.g. *.chrismin.heliohost.org)? Do I have to delete and reissue the SSL certificate?

    Thank you!

    Chris

    Domain aliases in Plesk

    in Questions

    Posted

    In Plesk, I've noticed that there are some aliases for the domains in my account that maybe are leftovers from CPanel and not needed (see attached picture).

    Question: Do I need those aliases? If not, how can I delete them?

    Thank you!

    Chris

    Plesk Aliases.jpg

    [Solved] Suspended: christos

    in Suspended and Queued Accounts

    Posted · Edited by chrmina

    Most probably due to WP hack, as I have read in recent posts! I know the admins will have their hands full, but I would appreciate it if you unsuspend my account so I can go ahead and fix what I can. Thanks!

     

    EDIT: Can't login at cpanel and can't reset the password (it requests an email address that is not mine, s--@s--e.com

     

    Username: christos
    Server: Tommy
    Main domain: christos.heliohost.org

    [Solved] Error "403 Forbidden"

    in Customer Service

    Posted

    Yes, everything is working fine now! Thank you for your kind help and your patience!

    I think you managed to change the permission of your home folder to 644. It's supposed to be 755.

    I don't even know how I managed to do that! I uploaded a CakePHP app to test it but somehow the directories were uploaded as 775 and the files as 664. I was manually changing them (directories and files) to 755 and 644 manually using the CPanel file manager and that's when the problem occurred.

     

    Once again, thanks!

     

    Chris

    [Solved] Error "403 Forbidden"

    in Customer Service

    Posted

    Thank you. Managed to connect but there are no files in my directory! What happened?

     

    Status: Connecting to tommy.heliohost.org:1342...
    Status: Connected to tommy.heliohost.org
    Status: Retrieving directory listing...
    Status: Listing directory /home/christos
    Status: Directory listing of "/home/christos" successful

     

     

    OKtVkqb.jpg

    [Solved] Error "403 Forbidden"

    in Customer Service

    Posted

    Nope. It fails when tries to retrieve the Directory Listing:

     

     

    Status: Resolving address of christos.heliohost.org
    Status: Connecting to 65.19.143.6:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (65,19,143,6,241,187)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing
    Status: Disconnected from server
    Status: Resolving address of christos.heliohost.org
    Status: Connecting to 65.19.143.6:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (65,19,143,6,251,187)
    Command: MLSD
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing

     

     



    And here is the log trying to connect via SFTP:

    Status: Connecting to christos.heliohost.org...
    Response: fzSftp started, protocol_version=8
    Command: open "christos@christos.heliohost.org" 22
    Error: Network error: Connection refused
    Error: Could not connect to server
    Status: Waiting to retry...
    Status: Connecting to christos.heliohost.org...
    Response: fzSftp started, protocol_version=8
    Command: open "christos@christos.heliohost.org" 22
    Error: Network error: Connection refused
    Error: Could not connect to server

    [Solved] Error "403 Forbidden"

    in Customer Service

    Posted

    I've tried but access was denied. Directory listing denied. here is the output from my FTP Client (FileZilla):

     

    Status: Resolving address of christos.heliohost.org
    Status: Connecting to 65.19.143.6:21...
    Status: Connection established, waiting for welcome message...
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is your current location
    Command: TYPE I
    Response: 200 TYPE is now 8-bit binary
    Command: PASV
    Response: 227 Entering Passive Mode (65,19,143,6,206,118)
    Command: MLSD
    Response: 150 Accepted data connection
    Response: 421-Sorry, we were unable to read [.]
    Response: 421-Options: -a -l
    Response: 421-0 matches total
    Response: 421 chdir: Permission denied
    Error: Failed to retrieve directory listing
    Status: Connection closed by server

    [Solved] Error "403 Forbidden"

    in Customer Service

    Posted

    Hello people!

     

    I was in the process of modifying the attributes of some php files (changing from 664 to 644) I have recently uploaded and suddenly was disconnected from the server.

     

    When I tried to access my site it gave me "403 Forbidden" error. I am also not able to connect to CPanel (it gives me some warning and a fatal error). Can you please check what's going on and help me regain access to my site?

     

    Here is the error:

     

     

    Forbidden

    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

     

     

     

     

    username: christos

    server: Tommy

     

    Thank you!

     

    Chris

    [Solved] Removing Nameserver Info From Johnny Account

    in Escalated Requests

    Posted

    I would like to remove the parked domains from my Johnny account (User: chrmina) but I can't access the control panel. I parked the following domains at that account:

    • engrishcheck.me
    • engrishcheck.com

    Since Johnny is not fully functional, I have created a new account on Stevie (User:engrish) and I would like to point the above domains to that account. The nameservers should be the same (ns1.heliohost.org), isn't it? Can you please help me do that?

     

    Thank you!

     

    Chris

    [Solved] Suspended: Chrmina

    in Suspended and Queued Accounts

    Posted

    Thank you for reactivating my account yashrs.

     

    I wasn't aware that I was running any cron jobs! I tried to install Ghost (blogging software) via Softaculous yesterday but wasn't able to do so because Softaculous gave me an error at the end of the installation about being unable to initiate a cron jpb. Can you please check this out?

    [Solved] Suspended: Chrmina

    in Suspended and Queued Accounts

    Posted

    Username: chrmina

    Server: johny

    Domains: engrishcheck.me; engrishcheck.com

     

    Not sure what happened, my account was suspended. I logged in yesterday and there was no problem whatsoever. No changes to my website other than trying to install Ghost using Scriptaculous (it gave me an error).

     

    Please reactivate my site, if there was no problem. Thank you.

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