qsgt

Which server are you on? If it's Ricky your account will have been automatically archived because Ricky is being rebuilt. Your account will be restored when the rebuild is complete (about a week or so). If you need your account sooner you can donate at least US$1 and post the transaction ID and an admin will move you to Tommy or try your luck at signing up for a free account at midnight UTC. If you're not on Ricky I'm afraid I can't help any further and you'll need to wait for an admin to respond.

Which server are you on? The domain change script doesn't work for Johnny accounts and so domain changes have to be processed manually by an admin. Also, make sure you fill out the form on a desktop computer. There are issues with filling it out on a phone or tablet.

Hi, I have a few pieces of software installed via Softaculous that are intermittently returning 500 errors at that same time. At the same time regardless of which page I try to view or software I try to use. At the same time I am unable to use cPanel because it is also returning a 500 error. I have attached a few screenshots as evidence. The last time this occurred was at 2:09am on 22/02/2020 (UTC). Does anyone have any ideas as to why this might be happening? See below for images One of my websites experiencing 500 error: cPanel experiencing 500 error at the same time:

Thanks very much Krydos. I have uploaded three SQL files to home/qsgt. The file I'm having trouble with is the youruls one. I'd try to import it myself except I can't even get the database to create. If you could please create a database for each of the files and import the data I would really appreciate it. The name of the database should be the same as the name of the SQL file (noting that my username has changed). Thanks Again, qsgt

Hi, I'm trying to restore my data from the Tommy crash but I'm having trouble recreating the databases. I have a SQL backup file that is 515KB that wouldn't upload to PHPMyAdmin. It just said that the upload is in progress and never stopped. I tried to delete the database and recreate it to see if that would fix it but didn't have any luck because whenever I try to recreate it in cPanel I get an error message saying "The request failed. (Error ID pch67d)". Do you have any idea what is going wrong?

Hi, Prior to the Tommy crash I had been whitelisted to send up to 500 emails a day and I was wondering if this limit could be increased again please? See this thread https://www.helionet.org/index/topic/31425-increase-daily-email-limit/ Thanks very much.

Thanks a lot. I apologise for posting multiple times. It was not intentional.

Hi, I donated in 2018 before Tommy crashed. PayPal transaction ID 5439-5214-2258-0220. Could you increase my space again please? Thanks, qsgt

Hi, I donated in 2018 before Tommy crashed. PayPal transaction ID 5439-5214-2258-0220. Could you increase my space again please? Thanks, qsgt

According to this news post https://www.helionet.org/index/topic/34659-tomcat-9012/ Tommy should already be running verision 9

A new hard drive was installed in Tommy recently and he is currently being reconfigured and the OS is being reinstalled and will then be tested before going public. The process take about a week once the OS is installed. See: https://www.helionet.org/index/topic/36583-do-i-have-to-wait-that-tommy-get-wipped-clean-for-the-backup/?p=161891. Tommy will include an upgraded version of cPanel but I'm unsure about other upgrades. There are answers to heaps of other questions in the News forum in particular the Questions and Answers thread.

Hi, Tommy is currently offline for maintenance because he recently crashed due to a hard drive failure. A new hard drive has been installed but he must be reconfigured and tested before he can be used again. Current estimates are that he should be available again in early September and you will receive an invite to create an account we he is available to use again. In the meantime, if you need an account now, you can create an account on Ricky or Johnny and have that account moved back to Tommy at a later date. Donating at least USD$1 will let you skip the queue (just post the Donation method and transaction ID here). Once you have an account (on any server) you can extract the files that you need from your backup and upload them to your account. Any domains that you want to reuse will need to have their DNS records cleared by a root admin first but you can make a post requesting that.

Tommy backups are not available yet. A post will be made here https://www.helionet.org/index/forum/1-news/ when they are ready. If you are still not able to access your backup after seeing the post telling you that one should be available please create a new post and an administrator will help you. Please see https://www.helionet.org/index/topic/36478-questions-and-answers/ for more information.

Your PHP database connection statement looks OK to me. Additionally, my login attempt did not generate a 500 error. I did notice that your signup page sent me to https://www.madhusudanmishra.in/register/includes/signup.inc.php and displayed an "Email not sent" message though.

Without posting your password, please share the code you are using to connect to your database.