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eeze

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Posts posted by eeze

    [Solved] Invalid Login

    in Escalated Requests

    Posted · Edited by eeze

    My wordpress install on Tommy was also compromised by "AnonymousFox". I am going to start with nuking my installation. I was tipped off by google webmaster reporting a new owner has been verified. What is the likelihood that the server is compromised on a system level?

     

    All of my passwords are unique so my email wasn't compromised in the process.

    [Solved] New Domain Issues

    in Customer Service

    Posted · Edited by eeze

    I saw! Thank you! I'm currently working on trying to get almazdentistry.com to 301 to predents.com. There doesn't seem to be a way to set a 301 in cpanel without first placing almazdentistry.com as a parked domain. Is that the proper way to do this?

     

    Fixed? lol DNS sucks

    [Solved] New Domain Issues

    in Customer Service

    Posted

    Thank you for the speedy reply wolstech.

     

    I had a gut feeling it was related to the parked domains, but prior to having the new domain, I didn't want to risk 48 hours of downtime. I didn't see anything in the Wiki about a conflict between the main domain switch script and the parked domains so that possibility didn't come to mind until recently.

     

    I just filed a newer domain change request after removing the parked domain name and will let you know in ~2 days if I had any of my issues remain.

     

    Good idea about using the cPanel redirect, I completely forgot that existed. I think I want to stick to a 301 in the long run as I've read thats the best way to protect the SOE rankings.

     

    Cheers!

    [Solved] New Domain Issues

    in Customer Service

    Posted

    -- I submitted this to support@heliohost.org and later remembered heliohost prefers forum support, please ignore my email support request, sorry for the inconvenience --

     

    Username: predent, Server: Tommy, old Main? domain: almazdentistry.com, new main domain: predents.com

     
    Hi Heliohost! I finally secured the domain I've had my eye on for years. Unfortunately, I am having some difficulty integrating the domain into my Heliohost account.
     
    1. On cPanel, my main domain is listed as predent.heliohost.org, but I am pretty sure I filed a request to change it to almazdentistry.com many many months ago. Is the change suppose to take effect on the portal? Did the change never go through because I had almazdentistry.com listed as an Alias? Regardless, I filed a new request earlier today to change it to predents.com.
     
    2. Is it possible to remove predent.heliohost.org from my account entirely? 
     
    3. I can't figure out how to update my AutoSSL to cover the domain. Is there any way to update the certificate to include the new domain, or is this something that I will just have to sit on until the current certificate expires?
     
    As a side note, during this transition period, is the best course of action to keep almazdentistry.com as an alias or should I somehow figure out a solution involving a .htaccess 301 redirect? Based on my understanding, Heliohost only allows 1 top level domain which would require me to open a hosting account elsewhere. Thank you for all of your help! Always appreciate it!

    [Solved] Suspended: Predent

    in Suspended and Queued Accounts

    Posted

    Wow! That was an insane amount of spam coming from my main email account. I am really sorry about that. I deleted the address and re-setup with a newly generated password. I will keep a close eye on the mailbox for the next few days. I really hope this didn't compromise any addresses! Any idea why my cpanel login to tommy is not https? Is that just me or everyone? I recently switched to the AutoSSL service.

    [Solved] Please Delete Stevie Account

    in Customer Service

    Posted

    Since Stevie isn't functional at the moment it's fine for you to have more than one account. I have removed almazdentistry.com so you can add it to your Tommy account. Let us know if you need help with anything else.

     

    Awesome! I am back to up and running. Trying to get my Cloudflare working again. Appreciate all the hard work!

    [Solved] Please Delete Stevie Account

    in Customer Service

    Posted

    Hi Krydos,

     

    Could you please delete my Stevie account at your earliest convenience? I am having DNS issues migrating to my new Tommy account. Thank you!

     

    Stevie account: almazden

     

     

    I already activated my Tommy account not realizing I was creating two separate heliohost accounts (sorry!!). It is under the new user "predent". I am okay with keeping this, but it has made my wp migration more challenging. If it is possible to rename the user to "almazden" or delete my Tommy account and reinvite me to the beta, I would greatly appreciate it. Thanks for all your hard work!

     

    My paypal email is a different address than my domain management email address.

    [Answered] Does Heliohost Now Allow 1000Mb Of Storage Space?

    in Questions

    Posted

    EDIT: NVM! It took 10 minutes but it shows up now! Thanks for all your help!

     

    Hi wolstech! Thank you for the response. I just validated and received a message that my account storage has been successfully increased; however, cPanel still shows 500mb of storage. Does the change take time to propagate to cpanel and the disk-usage tool?

     

    Not a typo. They got larger. :)

     

    If you still have 500MB, log into our new website https://heliohost.org/?_=new and verify your email address to get a quota increase. If the increase fails after you validate, post back and I'll have Krydos increase it manually for you.

    [Solved] Inaccessible Databases At Stevie

    in Escalated Requests

    Posted

    Hello,

     

    My databases are not accessible on the stevie server which seemed to occur around the time of the "Mysql Strict Mode Disabled" post.

     

    username: almazden

     

    database names:

    *

    *

     

    Error from MySQL query: DBD::mysql::db do failed: Unknown database 'almazden_wp'Failed to use almazden_wp: Unknown database 'almazden_wp'

     

    Changed cpanel password, deleted/recreated db users.

     

    Thanks!

    [Solved] Suspended: Almazden

    in Escalated Requests

    Posted

    Unsuspended. If that's the case I guess this is proof that we respect the privacy of our users and don't snoop into the actual contents of the emails, but rather just monitor the volume of emails. Sorry for the inconvenience, and good luck.

     

    I removed the offending code, but will need a few more hours to confirm I didn't place redundant code anywhere else.

     

    Thank you for being so understanding of the situation Krydos. I am so happy to have my website back!

    [Solved] Suspended: Almazden

    in Escalated Requests

    Posted

    Due to abuse of our email system (especially on Stevie) we have had been forced to tighten our security on spam sending accounts. Your account was suspended for sending 281 emails on average per day. We recommend you keep this value below 50 emails per day to avoid being suspended. This is your only warning. The next suspension will be permanent. Feel free to use these forums for assistance if you're unsure how to reduce the number of emails your account sends, how to prevent vulnerabilities on your site that could allow a spammer to send mail from your account, etc. When you are confidant that you can solve your spam email problem quickly before you get suspended again let us know by replying to this thread and the first admin that sees it can unsuspend your account.

     

    Thank you Krydos! Please unsuspend my account when you get the chance.

     

    The emails are just individual logs of database errors when people visit my website. I didn't realize the database was erroring out so often resulting in 281 emails per day. I'll turn off the email logging as soon as you can give me access to my account. Thank you for understanding and for the warning! :)

    [Solved] Suspended: Almazden

    in Escalated Requests

    Posted

    This support request is being escalated to our root admin.

     

    Thank you yashrs and thank you wolstech for the update. I really hope that wasn't the case. I have a fully updated wordpress installation. I may have had a few plugin updates that needed to be installed but they were all fairly recent updates that I needed to test. I hope this can be reversed. I really enjoyed having hosting through heliohost :(

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