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robev

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Posts posted by robev

    [Solved] Temp move to Ricky until Tommy is fixed

    in Escalated Requests

    Posted · Edited by robev_old

    Okay again I now get this screen:

    Account Status

     

    That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

     

     

    This is a repeat of this morning

    [Solved] Temp move to Ricky until Tommy is fixed

    in Escalated Requests

    Posted

    So I got the new invite email. I signed up again and it still says:

     

    Awaiting Validation

    A validation email has already been sent to _@gmail.com. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address.

    [Solved] Temp move to Ricky until Tommy is fixed

    in Escalated Requests

    Posted · Edited by robev

    When I click the link and enter my username/email, it says

     

    Awaiting Validation

    A validation email has already been sent to __. Please log in to the email address and click the validation link to continue your account creation. Don't forget to whitelist no‑reply@heliohost.org and check your spam folder. You can also try resending the code or just sign up with another email address.

     

    EDIT: I clicked the "resend validation email" button, and now it says Ricky is full..? and now my validation code no longer works

     

    When I try to sign in, it still says 

     

    That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

     

    [Solved] Temp move to Ricky until Tommy is fixed

    in Escalated Requests

    Posted

    I got the following message when I checked if my account was created:

     

    Account Status

    That account has been backed up and then taken offline due to inactivity. HelioHost has a limited capacity for active accounts, but we are very popular. So in order to make room for new active users we occasionally have to take down old abandoned accounts. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support.

    [Solved] Temp move to Ricky until Tommy is fixed

    in Escalated Requests

    Posted

    My account username is robev and my account URL is http://robbiewolfe.heliohost.org. I was on Tommy before the crash.

     

    I'd like to temporarily move my account to Ricky until Tommy is fixed. I donated to HelioHost (my transaction ID is 07G89556FS160615W) Do I have to do anything or will you do it for me?

     

    I downloaded my backup. Is there a fast way to just reupload everything to the server? An FTP client you recommend? What would be my new FTP settings.

    [Solved] Subdomain SSL isn't working

    in Escalated Requests

    Posted

    Try removing that subdomain entirely then adding it back again. I can't even run Autossl on that because it fails with the same error.

     

    If that doesn't fix the error message, let me know and I'll have Krydos look at it.

     

    Thanks for the quick reply. If I remove it, will that delete all the files in that folder?

    [Solved] Subdomain SSL isn't working

    in Escalated Requests

    Posted

    Server: Tommy

    Account: robev (robbiewolfe.heliohost.org)

     

    I'm not so familiar with SSL so please excuse my ignorance. I've noticed for a while one of my subdomains (parshaponders.robbiewolfe.heliohost.org) shows "not secure" in Chrome. On my other subdomains, if I go use https:// it works. This particular one shows a "Your connection isn't private" error if I use https.

     

    I checked the SSL page in cPanel, and went to Manage SSL sites. It gives me this error at the top of the page and doesn't display my subdomain in the list of SSL websites (yet correctly displays the other ones):

     

    load_ssl_domain_userdata(parshaponders.robbiewolfe.heliohost.org) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.
     at /usr/local/cpanel/Cpanel/WebVhosts.pm line 360.
    Cpanel::WebVhosts::_load_ud_and_check("robev", "load_ssl_domain_userdata", "parshaponders.robbiewolfe.heliohost.org") called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 333
    Cpanel::WebVhosts::_return_domain_vhosts_list("robev", CODE(0x29e12b8), Cpanel::Config::WebVhosts=HASH(0x5841060)) called at /usr/local/cpanel/Cpanel/WebVhosts.pm line 186
    Cpanel::WebVhosts::list_ssl_capable_domains("robev") called at /usr/local/cpanel/Cpanel/API/WebVhosts.pm line 88
    Cpanel::API::WebVhosts::list_ssl_capable_domains(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8)) called at /usr/local/cpanel/Cpanel/API.pm line 287
    Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 359
    eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 359
    Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x5840ec8), CODE(0x58415d0)) called at /usr/local/cpanel/Cpanel/API.pm line 287
    Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x5841078), Cpanel::Result=HASH(0x5840ec8), "WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/API.pm line 142
    Cpanel::API::execute("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/Cpanel/Template/Plugin/CPDefault.pm line 60
    Cpanel::Template::Plugin::CPDefault::_execute_or_die("WebVhosts", "list_ssl_capable_domains") called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 2
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/ssl/install.html.tt line 16
    Template::Provider::__ANON__(Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x582c7b0), Template::Context=HASH(0x5776730)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x5776730), Template::Document=HASH(0x582c7b0)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
    eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
    Template::Service::process(Template::Service=HASH(0x5765d08), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
    Template::process(Template=HASH(0x4d70130), "/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., HASH(0x4aa4e30), SCALAR(0x28e4208)) called at /usr/local/cpanel/Cpanel/Template.pm line 457
    Cpanel::Template::process_template("cpanel", HASH(0x4aa4e30), HASH(0x49e2088)) called at cpanel.pl line 1248
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304
     
    What's the issue? How do I fix this?
     
    Thanks

     

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