aniroy1986

Hey I am getting HelioHost "Account Queued message" again for my site. My site Wave Of Web is hosted on Stevie

You should not be generating your own private key. Follow these instructions:

 

http://www.geocerts.com/install/cpanel_11

I again installed my certificate with intermediate certificate manually. It is working fine now though I have used the same private key.

Thanks anyways

Same here, user: lelewel, server: Stevie

HelioHost Account Queued again

You need to find a permanent fix I guess. It's happening a lot lately causing lots of downtime.

What series of step did you take to install the certificate? Are you sure it did it correctly?

Used Setup a SSL certificate to work with your site.

There in Certicate (CRT) entered the Class 1 free certificate that I got from StartSSL.

In Key (KEY) entered the private key that I generated through cPanel here.

In Ca Bundle (CABUNDLE) entered the ca bundle that I got from https://www.startssl.com/certs/ca-bundle.crt

cPanel says the certificate got installed successfully. It works for IE, Chrome but not in Firefox. And when I check in cPanel using Install/Update A SSL Host for domain waveofweb.com, the Ca Bundle that it fetches from the server, is not the same that I got from StartSSL.

Hmm...I was getting the same kind of error. As all of you are getting the same problem, it's Stevie issue. And I hope somebody will fix it quickly

What's your username? Are you on Stevie?

I am on Stevie

My username: aniroy

I have installed SSL certificate with ca bundle that I got from StartSSL. But then whenever I go back and check Install/Update A SSL Host for my domain waveofweb.com, it shows wrong ca bundle that it fetches from server. Every time the Ca bundle is same, but it is not what I uploaded it the server.

Can you help me with this?

I just checked my SSL with a few SSL certificate checkers. SSL chain is coming correctly there. I will check with StartSSL guys, then I will update here

This support request is being escalated to our root admin.

Hi, anybody looking into this?

Now I am getting

The certificate is not trusted because the issuer certificate is not trusted.

The certificate is only valid for the following names:

www.waveofweb.com , waveofweb.com

(Error code: sec_error_untrusted_issuer)

I have installed StartSSL certificate. And I have also installed intermediate CA certificates through CA Bundle.

But it's still not working in Firefox. It seems like server is not returning correct SSL certificate chain.

Do you have a dedicated ip? Dedicated ips are $12.00 per year.

I have a dedicated ip for my account 65.19.141.75.

I got it long time ago. I requested for a dedicated ip address and you provided me one.

I don't know when you started charging for it and I don't pay anything for it

But my dedicated ip address is active I guess otherwise I couldn't have installed the SSL certificate for that.

Thanks.

Hi! I have installed SSL certificate for my domain waveofweb.com. It got installed successfully.

But when I try to use secure url https://waveofweb.com I am getting the below error:

An error occurred during a connection to waveofweb.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

Can you please look into this?

Thanks

Please help.

Go to http://waveofweb.com. It is saying "HelioHost Account Queued". I can't access my site.

What's the issue?

Thanks

Site is up now.

Everyday for a few times Setvie server goes down for around 5 minutes.

That's pretty annoying though I shouldn't complain

So what causes this issue? It's been a long running issue. Are you planning to fix it?

Hey, when I am trying to reset my password, I am not getting the confirmation mail.

Can you please check that?

Thanks

Sorry guys!

Those mails were coming at my spam folder.

It's working correctly.

Check the dates in that section of the forum - first post is dated 22nd July 2008 and last post is dated 6th October 2008. So that's all over 2 years old topics.

 

I wasn't in here at that time, I can only guess, but my assumption is:

- there was some server No 1, not owned but rented;

- "Stevie" has been set (own server);

- on request some of the accounts has been moved in there and also new accounts were set on new server, too;

- with the time being all accounts has been moved into "Stevie" and there was no old rented server anymore;

- at 2010 there is another server "Charlie", not online at all, yet.

Thanks for clarifying

That was right after djbob purchased his own server (Stevie) and was moving all of the accounts over to it. We actually have 2 servers now (Stevie and Charlie) and djbob is in the process of getting it online. Hopefully it will be online soon and should take some of the load off of Stevie.

I am a bit confused. So Stevie is the new server...right?

So currently I have my site in Stevie. So there is no point in migrating....right?

I have seen a sub-forum where users request to move their site to new server. I thought you have only one server called Stevie. But it gets down frequently. So do you have another new server where it is more stable?

Do you have any issues with the server?

It seems to be get down regularly.

Here is my site uptime for last few days.

Refresh your browsers cache.

Yeah, it's working after clearing cache.

Sorry, guys! I forgot the basic thing.

Hey,

You have given me a dedicated ip to use.

So I opened my site using my ip address. It says "Hosting Account Queued".

But when I open my site using my domain name it is working fine.

Can you tell me why it is showing two different pages?

My ip address: http://65.19.141.75

My domain name: http://www.waveofweb.com

Okay, you've been granted a dedicated IP

Wow! Thank you for letting me have a free dedicated ip

Is your certificate from a generally trusted root?

Yeah. It's a PositiveSSL certificate that I got while purchasing my domain in NameCheap

Post your username and domain name and you will be granted a free dedicated IP.

Thanks.

I forgot my old username & password for HelioHost.

So I have created a new account.

username: aniroy

domain name: waveofweb.com

Do you offer free dedicated ip for free shared hosting? I have a private SSL certificate. So if you give me a free ip I can install it here.

You can change the Nameservers & still can use Google Apps for your domain. Go to the Mail settings in Cpanel & edit MX entry as per Google.

For IP, you can find it at the left side bar of you Cpanel.