Jared

That did the trick--thank you so much for your help! I hope that this was nothing I could have just done myself. Thanks again! Jared

Thanks for the replies! Unfortunately, none of these seem to work. I tried changing my .htaccess file as Jose suggested and it made no difference, in fact "allow from all" was already there. I even tried deleting the .htaccess file and still had the same problem. I tried using a redirect like Unveiled suggested, but this didn't work either. I tried making lepavillon.heliohost.org redirect to the IP address and even with all wildcards, it made no difference. I also tried redirecting all public directories to the IP as well and it still didn't work. Interestingly, navigating to the IP directly after this change caused a "redirect loop." I made a new subdomain and everything works perfectly, so something must just be wrong with my "home" domain. Does anyone know if there is a setting in cPanel or otherwise to change what directory your primary domain points to (other than a simple redirect, of course)? Maybe this is pointing to a directory that can't be directly navigated, e.g. /cgi-bin. Otherwise, I just don't think this is a problem that I can fix myself--since this turned up after the most recent extended downtime (the one that reset the domains to cpanel default pages for awhile), I am guessing that this may be something out of my control. Please let me know if anyone has more suggestions. Thanks again for your help! Jared

When I type in the URL name of my heliohost site, I always get a 403 error (You don't have permission to access / on this server). However, directing a browser to my dedicated IP address brings up the site correctly. Site: lepavillon.heliohost.org IP: 66.220.18.187 I have tried modifying the .htaccess files and changing around file permissions with no luck. Any suggestions? Thanks!

Thank you very much!

Thanks I appreciate it! I know that these are on a first-come first-served basis. Jared

Under "File Manager" use the "Change Permissions" link.

Great, this fixed the problem. Thanks!

Hello, I have already entered all of the requirements for SSL in cPanel but I cannot install the certificate without a dedicated IP (as referenced from other posts in the forums). If you have any available, could you assign my site an IP? My username is: Jared My site is: lepavillon.heliohost.org Thanks for your help! djbob--I know you've been doing alot of hard work keeping the site up. I have decided to stick with Heliohost because you are the only free host I know of that offers their users so much control and so many options. As well, the customer service in the forums is great--I know many companies that make you pay for worse service! Thanks again.