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Everything posted by Byron
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[Solved] [HH#21043] Request to re-activate account
Byron replied to HelioHost's topic in Email Support
Done. You should now be able to log in and your website should start working within 12 hours. -
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Your site isn't archived. You can reset your password here: https://johnny.heliohost.org:2083/resetpass?start=1
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[Solved] [HH#21043] Request to re-activate account
Byron replied to HelioHost's topic in Email Support
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
Can you post the ip that's blocked?
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That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
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Done. You should now be able to log in and your website should start working within 12 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Folder permissions should be 755. PHP File permissions should be 644. Corrected folder and file permissions.
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Resent
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Done. You should now be able to log in and your website should start working within 12 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Sent once again. Please check your spam folder.
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Sent. Thank you very much for your donation.
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Your site is active now. Clear your cache.
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Your site is active now. Clear your cache.
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Done You're on Tommy now. http://sysbank.heliohost.org/ If you see a 404 error or a Johnny queued page please clear your browser cache and flush your os dns records. Thank you for your donation. We really appreciate it.
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Moving...
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Done. You should now be able to log in and your website should start working within 12 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
