chrisohps

Great; Thanks. I was able to recover all the info I thought I had lost thanks to your instructions... my username: chrisohps can you please remove the kerryn.net domain from my account please? Thanks.

Quick follow up: When I navigate to Websites and Domains -> news.burken.com -> Backup and Restore, I see a backup there from Aug 1st. When I try to download, it says "Warning: This backup can be restored by the Plesk administrator only.". I don't know what is in there so not asking for a blind restore, but could a backup of any db be in there? If so, anyway I could check those db backups? Thanks

Thank you for getting back to me on this. Much appreciated. Always prompt and helpful replies from you guys.... Cheers... Will download the backup and investigate if the data is there. Also thanks for the tip on resetting the db password. Duh! Didn't think about that at all.

username: chrisohps domain in question: news.burken.com / Monty My account was suspended recently because I forgot to make the donation on time. The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore. (I'll make sure I keep up my donations in the future) If I remember correctly, there was a database attached to that account before the suspension. Are databases backed up or saved in any way when accounts are suspended? If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there. Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app. Thanks for any clarification or help on the matter. Chris

Not sure if I am at the right section of the customer support to report this but just made a donation Transaction ID: 34611125JC9001140 Does my files automatically get back to Morty or do I have to request it? I did receive the notification to increase my donation but it slipped my mind until now. Thanks Duuuhhhh... just received the email about account moving to new server. Guess that solves the above.... Suhorrrrry....

Got ya. Thanks for the help. If I have any further question, I will follow up.

That is fine. Once they are setup, where do I go in the interface to adjust where they point to or load files? Thanks

Hi; Thanks for setting up these 2 domain names in such quick (I mean QUICK!) time... Much appreciated! To follow up, I am assuming it is the same process to add sub-domains... Looking to have the following: - taodgfu.cjburken.com -> pointing to TAODGFU folder under cjburken.com - app.23bill.com -> pointing to 'public' (not public_html) folder under 23bill.com Thanks in advance for the help on this. Chris

Hi; My account name is 'chrisohps' This is a request to add the following domains to my account: - 23bill.com -cjburken.com Thank you for your help on this matter. Chris

Wanted to update on this topic. In the end, the most practical (and best) option to transfer emails to a new hosting account is: while old server is still live on new server, create same inboxes with same passwords do an IMAP sync from new server inboxes for existing inboxes emails (this copies all emails from current email addresses into new addresses at new provider while DNS has not moved yet. once all these are done, at any time, update name servers to point to new hosting provider and boom, everything operates as if nothing happened... Just my 2 cents.

Hi; My account/username is chrisohps kindly add the following subdomain to my account please: news.burken.com Thanks you

hi, my username is chrisohps while evaluating some servers, I had migrated several of my domains here while testing and evaluating. Thank you for a great service... Will definitely continue using it... In the meantime, here is a list of domain names and websites to remove from my account: burken.com decibelnyc.com harlemstationrecordings.com kerryn.academy kerryn.services shop152.com the only one i'm leaving here is kerryn.net - DO NOT REMOVE. thanks

Hi; Do you have a elegant/simple solution on how to transfer old emails from a previous hosting provider to the default email server here at heliohost? Would love not loosing any emails and be able to transition seamlessly from one hosting to here... Any suggestions or documentation link to help with this would be greatly appreciated. Feel free to ask any relevant or pertinent questions that may help in pointing me in the right direction. With regards; Thanks

Hi; My username is chrisohps please add the following domain to my account: burken.com, shop152.com, harlemstationrecordings.com and decibelnyc.com thanks

Hi; User Name: chrisohps please add the following domains: kerryn.academy, kerryn.services Thank you

thankx... good looking out.

Hi; Just signed up and a bit disoriented (that's a good thing: helios is a different approach and I like that) but spent 30 minutes looking around and thought I was going nuts!!! Couldn't find the add domain or subdomain buttons... till I slowed down and read the notice.... lol... username is chrisohps wanna experiment a bit with two of my existing properties: can you add the following for me? Domain: kerryn.net Subdomain: digicard.kerryn.services will update DNS and all the other stuff once they are created. Thanks