Ookma-Kyi

An admin will need to change that record for you, as Plesk DNS zone permissions are not currently enabled for customer accounts. I am going to page @Krydos, @wolstech and @KazVee and they will get you sorted in a bit.

Just checked and versions 8.3, 8.2 and 8.1 are the only currently supported versions of PHP. Why are unsupported versions of PHP being supported on the upgraded server, when they can contain bugs and even exploits that are never going to be patched? Source https://www.php.net/supported-versions.php

To add to what KazVee said, yes he unblocked it via Discord. However it actually was blocked twice within 3 minutes apart. The issue is with IMail it gets stuck on verifying. On Outlook mobile it fails with “Authentication Failed” even though the same user name and password works on Desktop Outlook and webmail on mobile. Either way it eventually ends with the IP address being blocked for too many failed attempts and having to bother staff to get it unblocked. ?

Ill be happy to be a V2 tester! Account name: ookma-kyi

Can you please unblock my IP? It was blocked due to too many failed email attempts. Thanks

Just to confirm the IP address will change when the account is moved to Tommy V2 correct?

I’m not familiar with Passenger since I am a Laravel developer. However here is the troubleshooting instructions on the passenger docs: https://www.phusionpassenger.com/docs/advanced_guides/troubleshooting/apache/troubleshooting/node/

@etiennekretz Are you able to use Passenger to run your Node.js app? This might help with the issue of your app using too much memory.

Log into Plesk and copy the IP4 adress. Update your SPF record like so: v=spf1 ip4:[IP4 Address] ip6:[IP6 Address (Optional)] ~all If you use Cloudflare, log in to the Cloudflare dashboard, select your domain, go to DNS > Records, and update the IP addresses manually.

To add to what Wolstech said I asked the exact reason why Node.js uses so much memory: TLDR: The shared servers only have 64 GB of RAM to share between over 10k users. You get an average of 70 MB of RAM per hour to prevent the server from running out of memory. Heliohost can't add more RAM because it's a non-profit that offers free hosting and relies on donations.

Good to know. After changing your email settings to connect to your VPS directly, has your issue been resolved?

Thank you. I am working on getting everything switched back. I am extremely impressed with Heliohost's customer service! ?

Hi, I am still unable to manage my Laravel application because Softalicious isn’t detecting my existing Laravel installation from Laravel Toolkit as shown on the screenshot in the previous post. @wolstech

Have you or your site sent more than 50 emails in one day? If so it is possible that your email accounts are blocked for security reasons.

The issue is Laravel Tools allowed me to do command line stuff like run composer updates or enable maintenance mode to prevent access to the application by the public causing high load. I tried importing my existing installation and it couldn't find it. Any ideas?

Hi, I read somewhere that you disabled Laravel Toolkit but, can’t find any official news that supports the statement. If it was disabled, then what is the correct way to manage my existing Laravel Toolkit bootstrapped project?

Is there a way to limit the cache size of the WP Rocket plugin? Otherwise over time the cache will grow and you will be back to full disk space.

I understand, but I think the plugins are causing the hard drive to get full of cached data. I know Laravel has the option to cache resources and based on you previous comment ( https://helionet.org/index/topic/61983-krydos-web-access-not-working-vps/?do=findComment&comment=276970 ) that is why I am coming to this conclusion.

The amount of plugins running at the same time could be causing excess stress on your VPS. Could you try backing up your Wordpress installation and disabling the WooCommerce plugins and see if that helps?

How many plugins and which ones are you using?

Tommy was moved to a different IP address due to DDoS attacks so we aren't posting the new IP address publicly. You can find it by logging into Plesk, choosing your domain, and scrolling to the bottom of the page. You should see small text starting with "Website at [your home folder" and then the IP address. Another place to find the IP is inside Plesk on the Hosting & DNS tab > Hosting > scroll to the bottom of the popup window and the IPv4 and IPv6 addresses are shown there too.

Seems to work fine on mobile for me too. Also try flushing your DNS cache to make sure your device is trying to contact the correct IP address associated with the site once it has been updated with the domain registar.

Sorry about that, I am going to page our admins ( @Krydos & @wolstech ) to let them know to look into this. Please give them some time as everyone her including the admins are all volunteers.

Do you plan on actually taking orders or do you just want to show what you’re selling? If it’s the later it could easily be done using with HTML5.

No worries, was simply asking because a lot of the suspensions were due to this. I wanted to know the exact reason why it was happening instead of giving a generic “it sucks and if you use it you’re most likely going to get suspended” answer. EDIT: Also my project is open source and therefore it is not making any money that I reinvest into infrastructure (VPS ). Additionally I am unable to afford to pay for my project's need resources ( IDE, Hosting, Accessibility etc. ) myself out of pocket for personal reasons.