msbsurfi

Hello, I have a VPS subscription that is going to expire on 15 August. As paypal is not available in my country, a stripe payment link is needed to Renew the subscription for 6 months. VPS Username: dmcrac I also have an account on Morty, I'd like to deposit 5 More USD added with VPS payment so I don't need to bother you again after 2 months. Morty Username: hhfn Regards, MD Shifat Bin Siddique

Hello, I can not login to heliohost dashboard. Also I see nodeJs website not working. And database of other websites also not functioning. (Can't login to my sites) Username: hhfn Regards, MD Shifat Bin Siddique

Oh sorry, I forgot to restart the server, after restart it is now working.

It looks like it's a common issue that pops up on Hestia. I created the file /etc/nginx/conf.d/fixssl.conf and put these contents proxy_ssl_server_name on; proxy_ssl_name $host; Then I restarted Nginx and everything seems to be working now. Hello, I restored the backup and created this file, but misdirected request is still showing.

I have already downloaded the hestia backup. The tar file. I see it contains the files and databases. And probably the mailboxes also. Can you please make a rebuild.

This problem looks exactly the same as I got. I have tried the fix, created the file and placed the two lines. But while trying to solve it earlier with AI, I have messed up so badly that this fix not working, and may be now the problem is more complex. SSLs not installing.

Hello there, Username: dmcrac Server: vps112.heliohost.us My original goal was simply to enable a persistent object cache for my WordPress site dmcrac.org . The WordPress Site Health tool recommended APCu. I followed standard procedures to install it for my PHP version. I also believe I may have installed php-memcached. But after making all kind of changes I visited my sites and there was no problem detected. It was yesterday night when I did this. But today morning, when I tried to visit my sites (wordpress and non wordpress), I have found the following error in all of my sites hosted in the VPS: I don't know how did it happen. Yesterday I installed APCu and enabled all type of caching with the plugin "W3 Total Cache". So today I spent several hours trying to fix it and used AI models to determine problems and solving them. After some hours now I find all my sites are totally inaccessible with a connection refused message. Yesterday I created a hestia backup. So is it possible to reinstall the OS and hestia and retore the backup. I am not sure about the integrity of that backup file. But the information currently existing in the file manager and databases and mail data is much more important. Can you please look into the issue? Is it possible to restore everything without reinstalling, losing even a part of data will be a great loss for me and my club. And also there is an active research conference event running. Regards, MD Shifat Bin Siddique

Username: hhfn Please add hhfn.org.bd in plesk. Thanks in advance. MD Shifat Bin Siddique

Update: Solved it by editing PHP-8_3.tpl file. Hope this is not a destructive issue.

Username: dmcrac VPS name: vps112.heliohost.us Hello, I need to get a php file from ../dmcrac.org/.. to work in ../submit.dmcrac.org/.. (require_once include) but unfortunately due to open_basedir restrictions I can not do that. I have changed the value for open_basedir = none in php.ini using hestiacp but it do not work. I have restarted the server after making the change. And still phpinfo() shows the open_basedir restrictions. Can you please help me disabling this. Best Regards, MD Shifat Bin Siddique

Username: hhfn Please add secure.hhfn.org.bd Regards, MD Shifat Bin Siddique

Update: The issue is resolved and I am able to generate a new letsencrypt ssl certificate for mail domain using hestia interface. Now SMTP using SSL working fine.

Hello, Username: dmcrac VPS name: vps112 The SSL certificate for mail server is expired on 18 May. So no email is going through SMTP from 19 May. Today I discovered the issue and tried to fix it using "/usr/local/hestia/bin/v-add-letsencrypt-mail" command but unfortunately this command is not available. It is missing in that directory. Since our website is taking conference registration it is very important to have the email system working. I also see that some other commands also not available, though may be they are not or less needed. But the current issue needs to be resolved quickly. I am closing the registration temporarily until the issue is solved. Best Regards, MD Shifat Bin Siddique

Hello, My hosting account username is hhfn Recently, I have been moved to Morty from Tommy. The account has 3 websites, one simple NodeJs (only used by me, so used few times a month) and two PHP sites (one of them has no visitors, other is in production). With the above mentioned criteria, I got account load 3-4 GB Memory always from "last 24 hour graph" while on Tommy (I check server load almost regularly). But after migration, I see a higher load always, 70-80 GB per day. Though it is less than 50% of normal allotted load and I am not getting banned if it rises beyond 200 GB, I just want to investigate the matter. I am pretty sure that Tommy and Morty not showing same load for same website files. This is not an urgent issue, although it'll be great if investigate the matter. Username: hhfn Best Regards, MD Shifat Bin Siddique.

Thanks a lot for the support. Actually I use single forum account for all my 3 hostings for not making login every time. I think it won't be missed if I mention the username with bold underlined letters at early part of the post?

Can you please downgrade it (Username: msbsurfi) and upgrade the other (Username: hhfn). Best Regards, MD Shifat Bin Siddique

Oh there is an error. My account with username msbsurfi has been moved but hhfn was supposed to move.

Payment made. Can you please check.

Hello, Recently our website is facing a continuous slow loading issue and often 502, 503 and sometimes 504 error. These errors happening even when we are updating a form or generating a PDF required re-entry of data which annoy the website users. As you are investigating this issue, by this time to keep our php website always up, we have decided to upgrade to Morty for 6 months. Since PayPal is not available in Bangladesh we can not upgrade to Morty using the automated system. Can you please make a stripe payment link so we can make the payment with dual currency visa card. Best Regards, MD Shifat Bin Siddique Username: hhfn

Windows 11 and NodeJs version 22.14 LTS

Yes, I just tried with Node version 22 that I use in my PC. I am not sure. I have just deployed the app.js according the heliohost wiki. Yes I found it when looking for solutions in Google. But as it fits my requirements to generate pdfs in Bengali it will be great if can be implemented. This app has just a simple task to generate pdfs based on a template, so I and others can Generate pdfs just from mobile without using a word processor.

Username: msbsurfi Hello, I have an NodeJs app that uses html-pdf (It is needed for specific purpose: It correctly handles the Bengali Unicode characters, others like pdfmake or pdfkit cannot) runs well in my local PC environment but in plesk it shows an error regarding html-pdf. I have checked other things (file permission, directory permission are ok) and they are ok. The error shows conf_def.c file missing a equal sign but I do not find the file in plesk directory search. Can you please address the issue why html-pdf not being installed correctly. Best Regards, MD Shifat Bin Siddique

Hello A little bump

Ok kindly do that. And add app.hhfn.org.bd as independent domain please. The issue needs to be resolved. I have backup of the node.js

Oh I see. The parent domain hhfn.org.bd is not pointing to tommy. I am using Azure free credit to host the wordpress site. So we are getting back to heliohost as soon as the credit finishes. So I need that domain to remain in heliohost plesk. Can you please detach the domain app.hhfn.org.bd from hhfn.org.bd so it does not automatically get disabled. I have restarted the NodeJS app, hope this will be working after next apache restart. But I see an warning message that the document root is using by another domain in this subscription. It tells me to specify another document root. But I don't know is it possible or not. I think this happens because I used the same app.js with other domains (though NodeJS is disabled on these domains). Is there any way to solve the issue and keep the app.js in root directory only for app.hhfn.org.bd ?