vvenet

Dear @wolstech and @Krydos, thank you so much. All seems to be working fine now. 🙂 Kind regards. ))

[UPDATE] Dear @wolstech, Problem 1 has been solved. I can login into my webmail now. 🙂 Problem 2 still exists. But instead "4 delayed e-mails", "8 items total", it is now "6 delayed e-mails", "7 items total" and later the error message "Request failed with status code 500". Please see attached screenshots. Kind regards.

Ok. Thank you very much dear @wolstech for looking into it. 🙂 I just tried again to login into my webmail. The webmail login screen appears. But when I enter e-mail address + password, I get the same error message on my screen. Hopefully it can be resolved soon. )) Thank you so much.

Hello dear Heliohost team, dear @Krydos and @wolstech, I read on Helionet.org that there were problems with the webmail and email of the Tommyy server. As far as I know, I am on the Johnny server. I also eperience e-mail problems. Problem 1: For all my active domains in my account, I have activated webmail. Nevertheless, I can not login to the webmail area. When I enter the e-mail address and password, I get this message: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log." And sometimes I also get this message on my screen: "502 Bad Gateway", which won't let me enter the e-mails address and password at all. Question: how to login into webmail? Problem 2: I login into Plesk. There I found out that on one of my domains in my account, at the "Track Email Delivery" section, I have 4 e-mails delayed. However, when I check these 4 delayed e-mails, it indicates "8 items total" but I can not see the items. So there seems to be a discrepancy between the "4 delayed e-mails", "8 items total" and none of those e-mails are displayed. Please see attached screenshots. Question: how to get access to the delayed e-mails? Or how to solve this problem? What is going on? Kindly awaiting your reply. Thank you! 🙂

Thank you again dear @wolstech. I have enabled webmail two hours ago. How long will it take before I can access webmail? I ask because I get at the moment an error message in my Chrome browser: "The server cannot verify that this is webmail.[domainname]. The server's security certificate originates from [domainname]. This could be caused by a misconfiguration or an attacker intercepting your connection." [update] In my Heliohost 'Websites & Domains' section, I see these error messages: Response not successful: Received status code 500 SQLSTATE[HY000] [2002] No such file or directory [update2] Error messages in my Heliohost 'Websites & Domains' section are gone. But still an error message in my Chrome browser: "The server cannot verify that this is webmail.[domainname]. The server's security certificate originates from [domainname]. This could be caused by a misconfiguration or an attacker intercepting your connection."

I see. Thank you for clarifying dear @wolstech. Does that also results in disabling the setting for 'SSL/TLS certificate for webmail' and 'SSL/TLS certificate for mail' ?

Dear @wolstech, today I found out that the webmail feature had disabled itself again.Or was this done by the technical people of Heliohost? Kindly awaiting your reply.))

Thank you dear @wolstech. Do you mean “filename:gz” ( with “ : “) or do you mean “filename.gz” (with “ . “)? (in order to know the correct syntax) Kind regards.

Dear @wolstech Can someone please have a look at my question? It is open since August 12. Kind regards.

Dear Support Team, How to setup a filter in Roundcube, that will detect and delete incoming e-mails with a ".gz" attachment? Some backgroud: I am experiencing annoying incoming fake e-mails which all have an attachments with a " *.gz " extension. I know it can be done, but how? I used Google to find answers. One solution I found is here: https://jensknipper.de/blog/roundcube-sieve-filter-attachments/ , but I do not know how to implement it. (In this solution a zip-file is mentioned; in my case it is about a gz-file.) I hope you can give me the proper instructions how to do setup a filter in Roundcube who will detect and delete incoming e-mails with a ".gz" attachment. Kindly awaiting your reply. 🙂

Thank you dear Wolstech for your message. 1) The maximum seize of the total hosting account was not reached by far. Nevertheless I was happy with the postmaster e-mail because it indicated a synchronisation problem. But yes please, ask Krydos to look into it and determine why I received the postmaster e-mail anyway. 2) IMAP: the Mail client on my Apple device does synchronise all folders that are listed in webmail/Roundcube. As try-and-error, I changed the language settings of webmail/Roundcube from my native language to English-US. Roundcube now uses the same term "Junk" as well as the Mail client on my Apple device. Maybe this will do the trick. 🙂

Hello dear support team, I received a message from postmaster@johnny.heliohost.org. First I thought it was spam. The message states: Hello! Your mailbox is 95% full. To continue receiving mail, delete any letters you no longer need or ask your hosting provider to increase your mailbox quota. You have to know that for the mailbox in question, I can access it not only through webmail, but also through my mail client (Apple/iPhone/iPad) by IMAP on my Apple device. This works fine as far as I can see. I do this so I can train the spam-filter and set it to the right level. So through my mail client, I checked the mailbox account in question that was indicated as 95% full. In my Mail client, all folders were empy. I refreshed my Mail client on my Apple devicde a few times, but still all folders, including the spam folder, showed there were no e-mails. Just to be sure, I logged into Plesk control panel, went to "Mail" section, and saw to my astonishment that the mailbox in question indicated that the usage was “89,4Mb of unlimited”. So then I accessed the mailbox in question through webmail (Roundcube). Again to my astonishment, the spam folder contained 14 spam-mails, that were not showing up in my Mail client on my Apple device. The volume usage indicator of the mailbox indicated 79%. Again I refreshed my Mail client on my Apple device a few times, but the 14 spam mails did not show up in my Mail client. I checked all spam-mails in the webmail (Roundcube) and deleted them. The volume usage indicator went back to 0% immediately. After that, I went back to the Mail section in Plesk control panel. I refreshed the mailbox account in question, and it went back to “0 B used of unlimited”. When I check the details of the mailbox in question, it states “Default size (Unlimited)”. Also when I check my account details in Plesk, it states “Mailbox size, Unlimited”. My questions: 1) If my mailbox is unlimited, how then can I receive a message from postmaster@johnny.heliohost.org that my mailbox is 95% full? 2) How can it be that IMAP is not properly synchronised between Plesk/Webmail/Roundcube and my Mail client? (what can I do about it?) Kind regards.

For now it seems to do the job dear Krydos. So actually having Roundcube enabled as a webmail tool, appears to be very useful now. Despite the fact that Roundcube is not activated on your servers by default anymore (for understandable reasons). Is there a way (for you as their client and me as end-user) to insist at Plesk to solve their more than one year old bug on short notice? Kind regards.

Thank you for your message dear Krydos, Wow, that is an error report of Plesk for more than one year ago already. And still not fixed? I did not try the filters in Roundcube yet because I thought Plesk control panel would do the job. I tried it now though. Please see attached picture. Is this what you mean by using the filters of Roundcube to do the job (i.e. moving unwanted e-mail directly to the spam folder)? Kindly awaiting your reply and kind regards.

Thank you dear Wolstech for clarifying. 🙂 As said, hopefully Krydos or someone else might be able to solve this. 🙂