vvenet

Thank you dear Wolstech for your message. 1) The maximum seize of the total hosting account was not reached by far. Nevertheless I was happy with the postmaster e-mail because it indicated a synchronisation problem. But yes please, ask Krydos to look into it and determine why I received the postmaster e-mail anyway. 2) IMAP: the Mail client on my Apple device does synchronise all folders that are listed in webmail/Roundcube. As try-and-error, I changed the language settings of webmail/Roundcube from my native language to English-US. Roundcube now uses the same term "Junk" as well as the Mail client on my Apple device. Maybe this will do the trick. 🙂

Hello dear support team, I received a message from postmaster@johnny.heliohost.org. First I thought it was spam. The message states: Hello! Your mailbox is 95% full. To continue receiving mail, delete any letters you no longer need or ask your hosting provider to increase your mailbox quota. You have to know that for the mailbox in question, I can access it not only through webmail, but also through my mail client (Apple/iPhone/iPad) by IMAP on my Apple device. This works fine as far as I can see. I do this so I can train the spam-filter and set it to the right level. So through my mail client, I checked the mailbox account in question that was indicated as 95% full. In my Mail client, all folders were empy. I refreshed my Mail client on my Apple devicde a few times, but still all folders, including the spam folder, showed there were no e-mails. Just to be sure, I logged into Plesk control panel, went to "Mail" section, and saw to my astonishment that the mailbox in question indicated that the usage was “89,4Mb of unlimited”. So then I accessed the mailbox in question through webmail (Roundcube). Again to my astonishment, the spam folder contained 14 spam-mails, that were not showing up in my Mail client on my Apple device. The volume usage indicator of the mailbox indicated 79%. Again I refreshed my Mail client on my Apple device a few times, but the 14 spam mails did not show up in my Mail client. I checked all spam-mails in the webmail (Roundcube) and deleted them. The volume usage indicator went back to 0% immediately. After that, I went back to the Mail section in Plesk control panel. I refreshed the mailbox account in question, and it went back to “0 B used of unlimited”. When I check the details of the mailbox in question, it states “Default size (Unlimited)”. Also when I check my account details in Plesk, it states “Mailbox size, Unlimited”. My questions: 1) If my mailbox is unlimited, how then can I receive a message from postmaster@johnny.heliohost.org that my mailbox is 95% full? 2) How can it be that IMAP is not properly synchronised between Plesk/Webmail/Roundcube and my Mail client? (what can I do about it?) Kind regards.

For now it seems to do the job dear Krydos. So actually having Roundcube enabled as a webmail tool, appears to be very useful now. Despite the fact that Roundcube is not activated on your servers by default anymore (for understandable reasons). Is there a way (for you as their client and me as end-user) to insist at Plesk to solve their more than one year old bug on short notice? Kind regards.

Thank you for your message dear Krydos, Wow, that is an error report of Plesk for more than one year ago already. And still not fixed? I did not try the filters in Roundcube yet because I thought Plesk control panel would do the job. I tried it now though. Please see attached picture. Is this what you mean by using the filters of Roundcube to do the job (i.e. moving unwanted e-mail directly to the spam folder)? Kindly awaiting your reply and kind regards.

Thank you dear Wolstech for clarifying. 🙂 As said, hopefully Krydos or someone else might be able to solve this. 🙂

Thank you dear Wolstech for your quick reply. I did find this information on the internet: https://www.eukhost.com/kb/how-to-add-and-remove-domain-from-blacklist-in-plesk/. In this tutorial there is a "Tools & Settings" section. I did found out that in my Plesk control tool, the section "Tools & Settings" is missing. Is that the reason maybe that the black list feature does not work? However, on individual email level I can enter blacklisted emails, but -as said- it does not work in practise. Hopefully Krydos or someone else might be able to solve this. 🙂 Kind regards.

Dear support team, For one email address in my account I use the ‘black list’ feature (advanced settings). In the control panel it is clearly explained that “Emails from senders in the black list are classified as spam”. I made two entries in the black list: one specific email address and a generic for a specific domain like *@specificdomain.cl. I notice however that your system is neglecting my black list entries. Instead that these incoming emails are not classified as spam, therefore not put in the spam folder but remain in the inbox. I can’t find any related topic for this on the forum. That is why I now turn to you and kindly request your assistance. Question: how to activate the black list feature in such a way, that blacklisted emails are classified as spam and put into the spam folder? Thank you very much and kind regards.

Dear Wolstech, thank you for your quick reply and clear explanation. Sorry for being the (maybe) only person on your platform who is actually using the webmail feature. To answer your question: at the moment it has not disabled itself automatically yet. I will keep track of it. Thank you again! 🙂 🙏

Dear support team, Just recently I found out that I can not access webmail through a web browser. In the past I could. Then I saw that in the control panel that webmail was disabled (see pic1 and pic2). I enabled webmail for all e-mail addresses in my account and thought all would be fine (see pic3 and pic4). Today however I could not access webmail again. When checking the settings in the control panel, I saw that webmail settings had disappeared again and that webmail had been disables again (automatically?) (pic1 and pic2). I again enabled webmail for all e-mail adresses (pic3 and pic4). Questions: 1) why is webmail/Roundcube disabled? Is it because of a bug or is it done automatically? 2) I use webmail, so how to enable it permanently for the e-mail addresses setup in my account? I searches the forum but I could not find answers to my questions. Your help and assistance is appreciated very much. Thank you and kind regards. 🙂

Thank you again for your quick reply and support dear Wolstech. The deferred e-mails are being delivered step-by step. So all good there. 🙂 And let us just leave the limit settings as they are. All goes well now. Sorry again for disturbing your time. And thank you for your assistance and understanding. Regarding the spam, I will try a higher spamm setting as provided by Helohost's control panel. If you have tip&trics regarding the spam filter, I will be happy to hear them from you. Kind regards

Dear Wolstech, you were quicker in replying than I was. 🙂 You are correct. I do not want to start all over. 🙂 1) Will the deferred e-mail be deliverd over the coming minutes/hours? 2) Is it possible to remain the limit of 50 emails/day but to change the hourly limit to 25 emails/hour?

[update] Dear Wolstech, I might have found the solution. I remembered that it was you who gave me the tip that I can download email directly from Heliohost's server into Gmail. Due to my work load at that time I forget to explore this feature but I just found it. So I am now in the process of setting that up and removing the email forwarding on the Heliohost mailserver. Can you please reset my account. I can then download the deferred e-mail directly into gmail instead of forwarding them. 🙂

Dear Wolstech, thank you for your quick reply. I do realise this is the third time. That is why I feel very uncomfortable and let me apolize. I do not send out that many e-mails actually. Incoming e-mails are forwarded to my gmail account. I have no 'catchall' e-mail settings. Normally I receive 10/15 e-mails a day, spreaded all over the day. As you can check for yourself, this all went well for a long time. The last incident was because a catchall setting was setup. That catchall setting has been removed since the last incident many months ago. At the moment, I think that one e-mail address gets spammed. Those e-mails that are not caught by Heliohost's spam filter, are then forwarded to my gmail account. Each email spam message counts as one forwarded email, adding it to the max of 10/hour and 50/day. Probably it is my email address $ven@hc******.nl. 1) Can you please confirm this? In the 'Track E-mail Delivery'-section for the domain hc******.nl, I see 14 delayed e-mails now. Some of them are clearly spam and send to my email address $ven@hc******.nl. I try to delete them, but I get this message: "Could not remove the message from the queue: Request failed with status code 404". But there are also e-mails that are legit and deferred at this the moment, becasue of the 10/hour and 50/day maximum. My proposal is that I delete the spam targeted e-mail address $ven@hc******.nl. But before doing that, I wish to receive the still pending e-mails that have the status 'deferred'. So can you please reactivate my email account in such a way, I can receive those e-mails. After receiving those deferred emails, as said, I will delete the targeted email address immediately. 2) Is that ok for you? Very kind that you ask for requesting a limit increase. What would help is that the 10/hour max, is replaced by 25/hour and that the 50/day remains, if that is ok with you. By doing so, the daily limit will not be exceeded and therefore you have a check that Heliohost servers are not misused for wrong purposed. 3) Can that be done? Sorry again for all the trouble. Kindly awaiting your reply.

Dear support team, From this morning I do not receive any incoming email. I did some investigation myself in the control panel of Heliohost and made attached screenshot from my account vvenet.heliohost.us Further, I did see incoming emails (more than usual) on ***ven@hc******.** 1) I have no idea what is happening. Can you shine some light on this? 2) Can you please reset my e-mail in such a way that I receive my e-mail again? Kind regards

Dear @wolstech, I did some investigation. One can add maximum of 5 external e-mail accounts to one Gmail account. I have more than 5 e-mail accounts to monitor. But I have an idea but would like to know if it woks. When I have the following domain hosted at Heliohost: myheliodomain.com. And I have 3 e-mail accounts setup for it: mail@myheliodomain.com, office1@myheliodomain.com, office2@myheliodomain.com. These 3 e-mail accounts are hosted on Heliohost and not forwarded to external e-mail addresses. 1) Is it possible to forward office1@myheliodomain.com and office2@myheliodomain.com to mail@myheliodomain.com? (it is the same methodology of a catchall, where mail for non-existent users can only be forwarded to an e-mail address that belong to the selected domain) 2) Will each e-mail from office1@myheliodomain.com and office2@myheliodomain.com that is forwarded to mail@myheliodomain.com, be counted by Heliohost as an outgoing e-mail or not (I don't want to go over the limit of 50 outgoing e-mail/24 hour)? If the internal forward is possible, then I only need to add one e-mail (mail@myheliodomain.com) to my Gmail account. This leaves me 4 other e-mails to add (to cover incoming e-mails of 4 other domains). Kindly awaiting your reply,