talesaz

Hi Krydos, Good news! I managed to trace the issue and the site is now back online and running perfectly on Morty2. Just to leave a note here in case other users experience similar silent 500 errors after moving to the new server: the problem wasn't a missing third-party module or the server configuration itself. My code was using the cgi module (which used to be a built-in standard library). It turns out that cgi was officially deprecated and entirely removed from the standard library starting with Python 3.13. Since Morty2 is now running the cutting-edge Python 3.14, the server was correctly throwing a ModuleNotFoundError: No module named 'cgi' and halting the application boot. I just refactored my code to use modern alternatives (like werkzeug), restarted the WSGI, and everything is fixed. Thank you again for your patience, for installing the requested modules, and for upgrading the hardware. The site feels faster already! You can go ahead and close this topic. Have a great week! Best regards.

Hi Krydos, Ah, I love Python, but those strict tabs vs. spaces indentation errors are the absolute bane of my existence! 😅 Thank you for catching that in the logs. I just went in, fixed the indentation in config.py, and saved the file. I also tried to trigger a WSGI restart on my end. However, the site is still returning a 500 error for me. Could you please check if the WSGI restart actually went through, or if the log is showing a new error now that the TabError is out of the way? Thanks again for the help!

Hi Krydos, The domain is atenahub.app.br. While you are checking it, could you please confirm if the WSGI restart/reload control is enabled for this specific domain? Just to reiterate, I am fully aware of and accept the extra costs associated with having this option enabled on my account. Thank you again for looking into this so quickly! Best regards.

Hi Krydos and MoneyBroz, First, thank you MoneyBroz for providing the pyinfo link earlier, I really appreciate it! Krydos, you are absolutely right, and I apologize for missing that specific instruction in the April 27th email. I saw the news about the hardware upgrade but completely overlooked the part about having to re-request the modules. My mistake, and thank you for installing them so quickly! However, my production site (atenahub.app.br) is still returning a 500 Internal Server Error. Could you please help me to know what Python/WSGI exception is being triggered? Thank you again for your patience and support! Best regards.

Hi, Thank you for clarifying! That explains the silent 500 errors perfectly. Yes, I do need the WSGI control enabled for atenahub.app.br (I'm aware of the extra costs), and I need my Python modules reinstalled on the new server. Could you please enable WSGI and install the following Python libraries for my account? Flask Flask-SQLAlchemy Flask-Login Flask-Limiter mysql-connector-python firebase-admin requests Pillow pypdf qrcode mercadopago Additionally, could you please share the pyinfo link for the new morty2 server? I used to check https://krydos3.heliohost.org/pyinfo/info3.12.py on the old server to verify my environment and installed modules, and it would be very helpful to have the new equivalent link. I really appreciate your help in getting the application fully back online! Best regards.

Hi MoneyBroz, Thank you for the update. Changing the hostname to morty2.heliohost.org fixed my remote database access via HeidiSQL. However, the production site atenahub.app.br is still returning a 500 Internal Server Error even after updating the internal database connection strings. Since my account was recently moved to the new server, The Python + Flask environment and WSGI configurations were fully preserved during the migration? The WSGI restart/reload mechanism is functioning correctly for my account on morty2? Thanks!

I have an additional request regarding my database on the Morty server. I am trying to connect remotely to my MySQL database using HeidiSQL and my local Python environment for development purposes. However, I am consistently getting the following error: Access denied for user 'talesaz_matrizhub00'@'2804:...' (using password: YES) Here is what I have already checked and configured: My credentials are 100% correct (I can access the database perfectly through phpMyAdmin in Plesk). In Plesk > Databases > User Management, I have already set the Access Control to "Allow remote connections from any host". Could you please verify if there is any server-side issue? This database is related to matrizhub.heliohost.us Thank you again for your time!

Hello HelioHost Support Team, I am hosting my Flask application under the domain atenahub.app.br on the Morty server. Since the server maintenance that occurred yesterday, I have been experiencing frequent "500 Internal Server Error" responses. I checked my access logs and noticed several automated malicious bot requests (directory fuzzing/scanning for .env files). I am not entirely sure if these 500 errors are simply my application breaking due to these bot attack attempts, or if it is a side effect of the recent server maintenance/movement. Could you please verify the server status and help me investigate the root cause? Additionally, to make my backend more robust and mitigate these brute-force/scanning attempts, I plan to implement a rate limiter. Could you please install the Flask-Limiter Python library on my server environment? Thank you for your time and assistance!

Hi. Please add the domain babalon.com.br to my account. Thanks!

Please, add USD 15 at the fund of my account. username: talesaz e-mail: azevedotales@outlook.com PayPal Transaction ID: 1CJ10701WC331473R Thanks!

I made a payment to increased my storage space to 2000 MB. The ID at paypal is 2A733784UD646084M

Hi. I noticed that my website is down, and when I logged into Plesk I saw the message: “Warning: Subscription was suspended. All your sites are not available.” I don’t understand why this happened, because yesterday I deleted some content and my disk space is fine. Could you please explain what happened and how I can resolve this quickly so my websites can go back online? Thanks.

Hi, sorry if this sounds like a silly question, but is there a way to see the credit/resource consumption for any of my domains? Actually, what I want is to see the resource consumption for each individual domain I have on this server.

Please, disable the WSGI restart access from casamarcial.com.br. Thanks!

Hi, could you please disable the WSGI server manual restart/reload for thelema93.com.br and arniskali.com? Thanks!

Ops… sorry! I didn’t see your previous message - my bad Yes, I already created a flask.wsgi file, and I know that WSGI Control Access uses at least 260 GB of memory per day, so my bill will probably be around $1.91 or more per month.

Hello, Could you please verify if I currently have the permission to restart or reload the WSGI server at atenahub.app.br myself? If not, I would appreciate it if you could enable this feature. Thanks.

Hi, could you please install the firebase‑admin library on the Morty server? Thanks. Python: 3.12.4

Could you please enable the WSGI restart on atenahub.app.br? I’m aware of the extra cost.

Hi. Please add the domain atenahub.app.br to my account. Thanks!

Please, add USD 20 at the fund of my account. username: talesaz e-mail: azevedotales@outlook.com PayPal Transaction ID: 3AL35245B3715351A Thanks!

Hello, is it possible to get a domain matrizhub.heliohost.us please? my username is talesaz. Thanks!

Hi. Please add the domain sotai.com.br to my account. Thanks!

Hi, Please enable the WSGI control restart for casamarcial.com.br. . I am aware of the additional costs associated with this request. Thank you.

Hi. Please add the domain casamarcial.com.br to my account. Thanks!