tdm

Thanks but no need for a quota raise, I've sorted the issue. Actually my site sends emails only for user's registration & when they forget their password. So that's no more than 10/day. The quota limit raise was only required when trying to sort the problem of mails ending into spam boxes and therefore having to use phpmailer more than usual for testing purposes. My site does not use any cms, I've coded all php/mysql/javascript by myself. You may ask more info if you need to. Thanks again for the help.

So, things are ok now for both html and text body when using $smtp->Encoding = "quoted-printable"; The issue remains with outlook.com event when sending plain text (utf-8) mails, they all go to the spam box. According to github.com there is nothing I can do : https://github.com/PHPMailer/PHPMailer/issues/1412 The more important is that it is ok with gmail.com and yahoo.com for html body mails. Hope this helps. Thanks Team for your support !

Thanks ! It also looks like $smtp->Encoding = "base64"; in my code is wrong as "base64-encoded HTML bodies make you look like a spammer" (from stackoverflow.com) So I changed it to $smtp->Encoding = "quoted-printable"; Now the problem is I cannot test this due to the "SMTP quota exceded" error ! Is it possible to have a temporary quota limit above 10/hour ?

I flushed the cache and site is ok now. No more rDNS issue with mail-tester but now ALL mails go inside spam boxes - tested on yahoo.com / outlook.com / free.fr /gmail.com. :-( gmail worked ok before ! https://www.mail-tester.com/test-hs73gnpd4

Thanks, but now I got the Plesk def page instead of the site ! Additionally the back-office pages are no more https. Web Server's Default Page This page is generated by Plesk, the leading hosting automation software. You see this page because there is no Web site at this address.

Hi ! I recently moved the registration mail function on my site to plesk using phpmailer and everything is going well, but... all sent mails go into receiver's spam folder, except for the gmail addresses. I checked with mail-tester.com, it gives 10/10 but says that : Your IP address 65.19.154.93 is associated with the domain name 3(NXDOMAIN). However your message seems to be sent from tommy2.heliohost.org. You should change the DNS pointer record (Type PTR) and the host name of your server to the same value Here are the tested values for this check: IP: 65.19.154.93 HELO: tommy2.heliohost.org rDNS: 3(NXDOMAIN) This looks to me like Chinese stuff and is way beyond my skills ! I'm using two mail addresses (don't know if that matters) : admin@tdm-yamaha.heliohost.org no_reply@tdm-yamaha.heliohost.org Thanks for your help, I always appreciate the support found here.

At 01:57 UTC it works ok again.

Same here, no SSL since several hours today (Tommy server). I did not do anything on Plesk panel relative to SSL, the Let' Encrypt certificate is still valid - more than one month before renew. It worked ok until today, I'm no SSL guru so when it works I don't touch it. SSL/TLS certificate panel on Plesk says no problem - all green lights. All browsers display the same warning message - as above : Firefox / Chrome / Brave. All caches are cleared with no result. TIA - cheers

All clear ! Thanks a lot to the team, you guys are great.

Hi ! While making ftp transfert I found Tommy went down about one hour ago. Then checked http & login : - no ftp - no http - no login to Tommy Cheers

Hi ! got 500 error on any php script, including "Hello world" simple script, since Thu Mar 14 04:21:10 Error_log : [Thu Mar 14 04:21:10.041187 2024] [core:error] [pid 30672:tid 140669255358208] [client 17.241.75.154:40454] End of script output before headers: index.php No error on pure html files.

So... Went on the Plesk panel, then the SSL/TLS Certificate page. Removed two Zero SSL certificates that looked suspicious (I find a lot of suspicious things when I frown). Clicked the Reissue Certificate button, then Clicked the Install a free basic certificate provided by Let's Encrypt / Install button at bottom of page. Site is ok now with a 3 months renewed SSL certificate - had to wait a couple of hours though. It looks like i have become a ssl guru... well sort of ! Problem solved

Hi ! No more https on my site since around 10am UTC today. Plesk panel says ssl is ok. Chrome says certificate expired since 2022-07-28 ! Firefox says : www.tdm-yamaha.heliohost.org uses an invalid security certificate. The certificate is not trusted because it is self-signed. Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT So...what's wrong ? Heat weave ? Not an ssl guru so I'm a little bit lost. Thanks for help.

Seems ok now ! 😊

Hi ! Got the 302 Bad Gateway error / nginx. From the log : 30220#0: *244774 connect() failed (111: Connection refused) while connecting to upstream Started @ 2023-02-10 01:27:08 UTC

It looks like it's down again ! No idea if it's related but I had some issues with this ip : 91.240.118.188 Location is Moscow, Russia. It did something like 1200 fake requests/hour. Eventualy put it in htaccess. Cheers !

You sure ? I received on 2022-09-14 a mail which said I did not log-in since 2021-06-26 although I logged-in at least two times a week with https://tommy2.heliohost.org during the last months, including a few days before 2022-09-14. I eventually received a renew mail after my account was suspended on 2022-09-16. Renew was successful after log-in with https://heliohost.org/renew. Best regards.

New result here : https://www.mail-tester.com/test-rrrc0j0a4 About the unsuscribe how-to, I'll integrate it later - I use the PHPMailer package so it should be quite easy. Thanks again to take time for clear & quick answers !

Thanks for the quick answer. Your DKIM setting improved things : - mail-tester is ok, but quotes a lack of DMARC record + does not have list-unsuscribe header (this is chineese to me) https://www.mail-tester.com/test-62tv00ivj - gmail delivers the mail into the spam box Any possibility to have it inside the receive box ?

Hi ! My website has a registration process which includes sending a registration mail to the user. Mail are sent with the dns : tommy2.heliohost.org All mails sent to gmail are rejected with following message : <...@gmail.com>: host gmail-smtp-in.l.google.com[142.250.141.27] said: 550-5.7.1 [65.19.141.77 12] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError 550 5.7.1 for more information. x12-20020a1709028ecc00b00153b2d16575si6357314plo.381 - gsmtp (in reply to end of DATA command) Reporting-MTA: dns; tommy2.heliohost.org X-Postfix-Queue-ID: BB4D553D393E X-Postfix-Sender: rfc822; admin@tdm-yamaha.heliohost.org Arrival-Date: Sun, 22 May 2022 20:38:47 +0000 (UTC) Final-Recipient: rfc822; ...@gmail.com Original-Recipient: rfc822; ...@gmail.com Action: failed Status: 5.7.1 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 550-5.7.1 [65.19.141.77 12] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 https://support.google.com/mail/?p=UnsolicitedMessageError 550 5.7.1 for more information. x12-20020a1709028ecc00b00153b2d16575si6357314plo.381 - gsmtp Any clue to fix the issue ? TIA (changed mail recipent to "...")

Thanks Krydos, I didn't know about that ! Done successfully, not without some sweat & tears (not an Apache guru here ;-)

Hi, Got a SSL Certificate for my domain from ZeroSSl. I have copied the new certificate to: /home/tdm/ssl/tdm-yamaha.heliohost.org.zip Can you please install it ? Thank you.

Hi! Just donated $10 today (2022-05-09) and noticed it got credited to my PayPal email (xxxxxx(at)gmail.com) and not the email that my HelioHost website is connected to (xxxxxx(at)yahoo.com) - was hoping that could be moved over if possible. Transaction ID of the donation, : 79S90326M82913512 Thank you very much & keep up the good work. (removed the mail references due to fraudulent login attempts)

User : tdm Hello ! Got the infamous error on PHP session_start : No space left on device (28) Checked the disk usage is ok. So did I do something wrong & should I be ashamed ? Cheers

Issue fixed ! Thanx a lot ! Best regards