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roguitar

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Posts posted by roguitar

    [Solved] Account mistakenly suspended

    in Escalated Requests

    Posted

    Something's broken on Ricky most likely. We had a few accounts do this the other day and it cleared up on its own. Krydos can take a look at it, but I won't be surprised if it clears up before he sees it.

     

    I currently see an inactive message myself, but the account is not suspended or inactive.

    It's strange. Yesterday my SSL certificate expired. But now I solved it, by generating another one.

    [Solved] Account mistakenly suspended

    in Escalated Requests

    Posted

    Your website shows the account inactive page. However, when I see account status, it shows nothing of that sort. Wierd indeed!

    Yes! Exactly! Moreover, I try to reactivate it myself, and there says it's already active. Anyway, my SSL certificate expired yesterday, but now I generated another one and it's already installed. I just can't have access to it.

    [Solved] Till when?

    in Customer Service

    Posted · Edited by roguitar

    It's already re-established you know. It's a matter of time.... Just wait a few more days and you will go back to a lightning fast server Tommy.

    Awesome! Even if it's not a lightning fast one, a supersonic one will do.

    [Solved] Johnny constantly offline

    in Escalated Requests

    Posted

    Yeah actually it will be as far as we can expect. After all the issues are settled with Tommy, Johnny's gonna be rebuilt on Sparkie. That will make it super fast. Can't say if it will be as good as Tommy (only time can tell that), but yes, it'll be much better than what it's now and with a lot more uptime than this.

     

    For the present, if you have some really important website which requires uptime, consider shifting to Ricky as you've made a donation. Even though he's overloaded he's way better than the present Johnny. Or you may also wait just a few days now till Tommy's back, she get shifted to it. The choice is really yours. These possibilities exist cuz you donated. Thanks for the donation BTW!

    I'm also thinking about moving to another server. What do you think it's the best one? Tommy (future Tommy, of course) or this Sparkie?

    [Solved] 500 Internal Server Error with SSL notification

    in Customer Service

    Posted

    What does this error mean? I've tried to acess my website https://englishup.heliohost.org several times and all it provides is this error:

     

     

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@englishup.heliohost.org to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.39 (cPanel) OpenSSL/1.0.2k-fips mod_bwlimited/1.4 Phusion_Passenger/5.3.7 mod_wsgi/4.5.18 Python/2.7 Server at englishup.heliohost.org Port 443

     

     

    [Solved] Now I can't access the server and my website any more

    in Customer Service

    Posted

    Those errors were a mysql crash on Ricky. I was getting database errors on my site too.

     

    The database server has since recovered.

    Again, lol:

     

     

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@englishup.heliohost.org to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

     

     

     

    Error: SQLSTATE[HY000] [2002] Connection timed out

    Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home/roguitar/public_html/config.php:26) in /home/roguitar/public_html/index.php on line 5

     

     

    It seems to me that sometimes it can't recognize even the MySQL connection. Crazy, isn't it?

    [Solved] Now I can't access the server and my website any more

    in Customer Service

    Posted

     

    I'm able to access Ricky anyways. Could even be a problem with your ISP.

     

    I believe you're right, my internet connection suffered a crash the day before yesterday and it hasn't recovered entirely, but things at least are working here. I don't know if this is my antivirus or AdBlocker extension on browser. But on the other hand, I don't think so, because I asked a person from another state to try it and it's unaccessible the same way... I'll contact my ISP and then I'll come back to report any issues.

     

    Detail: I can access the control panel, and the phpmyadmin, but not the website itself

     

     

    I could temporarily solve the problem by accessing my Internet Connection Configurations (Control Panel -> (Netowork and Internet) Network and Sharing Center - Click on the Connection and select Properties (Wi-Fi Properties) -> Click on item IP Version 4 Protocol and then on Properties -> Then in the second section: select the following DNS server addresses)

    And set it as:

    8.8.8.8

    8.8.4.4

    And that's it.

    [Solved] Now I can't access the server and my website any more

    in Customer Service

    Posted · Edited by roguitar

    I'm able to access Ricky anyways. Could even be a problem with your ISP.

     

    I believe you're right, my internet connection suffered a crash the day before yesterday and it hasn't recovered entirely, but things at least are working here. I don't know if this is my antivirus or AdBlocker extension on browser. But on the other hand, I don't think so, because I asked a person from another state to try it and it's unaccessible the same way... I'll contact my ISP and then I'll come back to report any issues.

     

    Detail: I can access the control panel, and the phpmyadmin, but not the website itself

    [Solved] Now I can't access the server and my website any more

    in Customer Service

    Posted

    Try checking again to see if you are able to view your domain and use FTP. I believe Krydos has resolved the name server issue that you were having.

     

     

    Yeah that nameserver issue's solved. Just checked out the hostname on GRD's tool. Replies were correct on both nameservers.

     

    Most probably it's solved, coz my monitor doesn't report any downtime in the last 24 hours.

     

    No, the problem persists.  :(

    [Solved] Changing server time zone

    in Customer Service

    Posted · Edited by roguitar

     

    Making changes in .htaccess file (no matter if trough file manager in cPanel or trough FTP) have instant effect (unless there is some cache in your browser for example).

     

    I don't remember since which version of PHP exactly (5.x), but while in older versions setting value of an environment variable "TZ" worked fine, in newer versions you have to use date_default_timezone_set, variable "TZ" won't change anything for you.

    # For older PHP versions (up to 5.2 or 5.3):
# - in PHP script:
<?php putenv("TZ=UTC"); ?>
# - in .htaccess:
SetEnv TZ UTC
 
# For newer versions of PHP (function exists since 5.1, but required since 5.4 or so):
# - in PHP script:
<?php date_default_timezone_set('UTC'); ?>
# - in .htaccess:
php_value date.timezone 'UTC'

     

    Ok, but how and where do I put this php script code? In all my pages, or in only one file? Inside root folder?

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