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Posts
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Joined
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69
Posts posted by flazepe
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This support request is being escalated to our root admin.
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A root administrator can unarchive your account.
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Your account was suspended for causing high server load. The culprit is mostly to be WordPress, based on your previous suspension. You might need to consider uninstalling some plugins or switching CMS. Unsuspended.
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After that, you need to move contents inside the xtcraft.ga folder to public_html.
Oh, and by the way, it'll show this instead (on 500 error):
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You added the domain as an addon domain. You need to remove it first before making it your primary domain. That's the reason why the script didn't work. After that, you need to move contents inside the xtcraft.ga folder to public_html.
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Is it xthost.ga or xtcraft.ga?
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Changed.
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This support request is being escalated to our root admin.
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This support request is being escalated to our root admin.
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Yes, your account can be permanently suspended if you get suspended for like 3 times and still didn't do the correct procedures to fix it. I'm not even sure how you could make a discord bot use less load other than by using a VPS. This might the your last chance. Unsuspended.
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Unblocked. Do note that we cannot whitelist IPs.
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This supposed request is being escalated to our root admin.
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Unblocked.
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You need to reset your password.
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This support request is being escalated to our root admin.
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This support request is being escalated to our root admin.
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https://www.helionet.org/index/topic/38635-account-suspended-and-recovered-but-now-i-cant-login/ (3 minutes ago). Note that it could take up to 13 minutes for it to be fully unblocked.
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- update heliohost wikis and howtos, as the 'parked domains' button is not present anymore in cpanel and it has been replaced with the 'aliases' button: it took me several time to guess it...
I've already done it on this alternative wiki: https://wiki.heliohost.org/management/parked-addon-and-sub-domains
It's basically the same wiki on HelioNet but with more friendly interface.
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Clear your cache.
It's not connecting to the database this time.Loaded fine now. -
Unblocked.
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Unsuspended.
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This support request is being escalated to our root admin.
[Inactive] Get some more Disk Usage Space
in Customer Service
Posted
You can donate 5 dollars or more and get only 1 GB extra but that's about it.