erichoog

Thanks!

Would you please delete my heliohost account / main domain?

(erichoog, Stevie)

Thanks!

Done.

Okay, I already planned to built a new site, so then this is the time to do so

So please unsuspend my account and I will delete everything inside my public_html folder.

Thank you!

I understand.

How can I best solve this problem?

Can you please end my suspension?

erichoog

Stevie

erichoog.heliohost.org

Thanks!

Okay, thanks, it works again.

Hi,

When I try to open my website I get the message: Database Error: Unable to connect to the database:Could not connect to MySQL

I had the same problem I few months ago...

Do I have to repeat the same steps :-( ?

Regards,
Eric

Thanks!

Now it works!

Eric

HI,

I changed the password and now I can use PhpMyAdmin again :-)

It shows the following:

• erichoog_fly
  
• 
  
  information_schema
  
• 
  
  Nieuw
  
• 
  
  test
  

It concerns the database "erichoog_fly".

So you can see the database.

Then I imported my backup via PhpMyAdmin and it says "Import succeeded".

But when I look via cPanel to my MySQL databases it stiil shows one (erichoog_fly) that remains empty.

Current Databases

Search Database Size Privileged Users Actions erichoog_fly 0.00 MB erichoog_fly

Rename

Delete

And my website erichoog.heliohost.org now gives the message:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@erichoog.heliohost.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.3 Python/2.7.1 Server at erichoog.heliohost.org Port 80

Thanks again for your help.

Eric

When I try to connect to phpmyadmin through my cpanel I got an error message:

#1045 Cannot connect on the MySQL-server

and:

Server error 500

Translated from Dutch this details are shown by this error message:

An error occured when the website tried to fetch the http://stevie.heliohost.org:2082/cpsess7408636090/3rdparty/phpMyAdmin/index.php.

The server can be offline due to maintenance or can be configured incorrectly.

Can you help me on this one also?

Thx!

Eric

Kind regards,

When I try to visit my website erichoog.heliohost.org I get this error:

"Database Error: Unable to connect to the database:Could not connect to MySQL".

When I log in to my cPanel and then go to "MySQL Databases" my database "erichoog_fly" seems to be empty (it says the size is 0.00 MB).

Reparing the database says "repair complet" but noting seemed to be changed.

Restoring the database from a backup i made (from erichoog_fly.sql or erichoog_fly.sql.gz) both give the same message:

Restoring Database

Determined database name from sql

Restoring database “erichoog_fly”

But the database stays empty and my website still gives the same error message.

Can you please help me solve this?

Best regards,

Eric

I received it and it works. Thanks again!

Clear. By the way, until now I didn't receive your mail...

(My site works and I have access to my administrator account again ;-)

Thanks!!

Do I have to take somekind of action now (because you write 'an adminsitartor can fix that')?

No problem. Thanks in advance!

@Rank: I just checked and the folder already has these permissions ...

Can someone help me on this:

After I deleted my homepage and replaced a backup of my websitie via cPanel and now get this message when I try to enter my site or my administrator account.

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

What do I do wrong?

I did, but I got this message: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

Okay, I just tried to login again on cPanel, and now it works fine :-) (It didn't yesterday evening - Dutch time - when I tried via my ipad?)

So ik seemed to be solved!

However, because de site seemed to be hacked I will change my password(s) en scan the files..

Thx!

Oeps... but I did receive an email from you on May, 31 with the message "Your hosting account at HelioHost has been suspended for inactivity. In...."

Is that possible?

erichoog

?

erichoog.heliohost.org

Clear. I have just made a new backup of the homepage directory and SQL database(s) and will scan them asap.

Thx!

Eric

I see Micorsoft Security Essentials indicates the config.php file as effected.

See how i can fix this best...

I have deleted the infected file (./public_html/administrator/http:/erichoog.heliohost.org/tmp/config.php.

Is it possible for you to check if everything is okay now?

Eric

Please, can you reactivate my account?

Username: erichoog

Thanks!

Kind regards,

Eric Hoogenboom

When i try to login in the Joomla administrator panel I now get the message "wrong combination of username and password".

As far as I know I didn't change either of them...

I checked (not) using the caps lock / num lock key ...

I still can access my cPanel and when I browse the configuration.php file (via File Manager) I see the password I use. The same when I browse via phpMyAdmin the database jos_users file.

I also still can access my website and nothing seems wrong (not hacked as far as I can see :-o)

What am i doing wrong?

How can I eventually reset username and password for Joomla?

Thanks for your help!

Eric

Okay, thanks!