rmurthy

Thank you for the prompt response. All seems to be in order, other than having to reset password which is just a minor inconvenience.

Hi, I had recently been inactive and as a result my account seemed to have been archived. I renewed it but am unable to access the account using my password. I also see only Plesk startup page. Is it that the data unarchival is still in progress or is it like starting from scratch and I will have to reset password to begin with? Just trying to understand the situation and prepare/plan for next steps. Either way is fine by me. If it is necessary to reset password as it is not recovered from archive, please send a reset link. My subdomain is pusuluri.heliohost.org. Regards, Ramana Murthy.

1. Looks like CGI is disabled in your host. I think you need to enable this in order to do scripting. Please goto Websites & Domains. Select Settings for your domain and enable CGI support in Web scriptions and statistics section. 2. The reason for your 'Connection is not private' error is that you are using your sub-domain for logging into Plesk account. Though it is technically possible to do that as 8443 port is enabled on the host, since Plesk is hosted and enabled for tommy2.heliohost.org and the same certificate is used when trying to access the Plesk control panel it ends up with an error as your browser sees a tommy2.heliohost.org certificate when it is trying to access it from your subdomain. I believe this does not affect the security of your SSL connection to the server, however it is best to access Plesk login using regular login through tommy2-based URL as it keeps you from getting too comfortable with ignoring this warning when it might really matter.

I made a PayPal donation with ref Id:44S07386M4383684U to admin@heliohost.org. It is not showing up. Can you please check and confirm?

Hi, SSL Certificate for my domain(s) expired. I have copied the new certificate to: /home/rmurthy/ssl_cert/pusuluri_letsencrypt_20220511.zip Can you please install the same? Thank you.

In case you haven't figured out yet, symbolic links is a user level feature in Linux. However, in windows you either need administrative privilege or need to enable developer mode(in newer Windows 10 builds) to be able to create symbolic links. For your case since it is a one-time requirement, I suggest running 7zip as administrator and extracting the archive.

I think FTP over explicit TLS is supported, atleast on Ricky. When I had trouble with SFTP on Ricky, Kyrdos suggested I use "Use explicit FTP over TLS if available" for encryption to connect. If available, it is a better option than using unencrypted FTP for security reasons.

Thank you. I was able to login using explicit ftps.

I am still unable to SFTP to Ricky. Using 1373 as port and trying to login with the same username and password as that I use with webdav. I see successful login in debug messages, but after that Client disconnects indicating server returned invalid respond/EOF. I have tried CLI sfto tool in both Linux & Windows as well as Filezilla and Winscp, all with the same result. The connection aborts with exit status 1. Cannot find any message that points to any missing setting. Do you see anything in the log for SFTP that might indicate what is happening?

Thank you for helping with enabling ssl. I'll probably have to figure out why vhost is not properly tagged in the certificate file to understand for future. On the sftp front, login passes and post login sftp client exits with exit status. When using filezilla in debug mode, I see the following error messages that indicate post login an unexpected EOF response from the server Excerpt Command: Pass: ******** Trace: Sent password Trace: Access granted Trace: Opening main session channel Trace: Opened main channel Trace: Started a shell/command Status: Connected to ricky.heliohost.org Trace: Session sent command exit status 1 Error: FATAL ERROR: Received unexpected end-of-file from SFTP server Trace: CSftpControlSocket::OnTerminate without error Trace: CControlSocket::DoClose(66) Trace: CControlSocket::ResetOperation(66) Trace: CSftpConnectOpData::Reset(66) in state 3 Error: Could not connect to server Trace: CFileZillaEnginePrivate::ResetOperation(66)

The same certificate, private key pair worked fine when I tried to setup an apache VH with the domain locally on my Linux machine. Surprised that it is causing problem at your end. Is there anyway you could provide me the log/error being reported by Apache when it fails to start with the certificate. Just curious to find out what is causing this. I have generated another letsencrypt certificate for now and copied the full package(key+cert+chain) to ssl_cert/pusuluri_letsencrypt_20220122.zip Please let me know if you are able to install it. I am unable to login to ricky sftp(port 1373) Login passes but client disconnects(tried both Linux and Windows sftp CLI utilities with same result). For now relying on WebDav which is ok for small file transfers. Wondering if you can help understand why this could be happening. Thank you for your support.

I used openssl to generate csr using the private key on my Linux machine. Then requested for letsencrypt signing using certbot manual, certonly mode. I even validated the certificate prior to copying over. Strange it did not work. The only difference from earlier model is that I used openssl to generate csr(used to depend on Cpanel earlier - hadn't updated the certificate since Cpanel) went down. I do this all the time for local certificates I use for my home cloud instance where I use openssl to sign them using my own CA priv key. Let me try using the certificate in a local Apache instance and see if I can figure this out. I am currently not feeling well and might take a day or 2 to check this.

Can you please help with updating SSL Certificate for the site pusuluri.heliohost.org/www.pusuluri.heliohost.org? Uploaded to: /home/rmurthy/ssl_cert Contains 2 files 1 - certificate file --> 0001_cert.pem 2 - path to key file(existing private key reused) --> keyfile Thank you

Please unarchive my account on Ricky. Domain: pusuluri.heliohost.org Thank you.

Remote access in this case will be access to your PostgreSQL DB using the Host and port provided. You can use pg_dump to dump an SQL file that you can import into after connecting to the PostgreSQL server remotely or through Cpanel. Hope this helps and good luck!

I am using php version 7.0. Thanks, Murthy.

Thank you for the support.

Hi, I am trying to upgrade Drupal to latest version and upgrade is failing due to a memory limit of 32MB. Can this be increased for the domain: pusuluri.heliohost.org on Ricky? I think minimum recommend memory for Drupal is 64MB. Can the limit be enhanced to 128MB or at least 64MB? Thank you for your help! Regards, Murthy.

Hi Admins, Please unarchive my account. domain: pusuluri.heliohost.org Regards, Ramana Murthy.

I have used eu.org some time back. At that time, it was necessary to have name servers configured for the domain prior to making a domain request. However, they seem to be allowing registration without pre-configured domain servers now. In order to use these domains with HelioHost, you should use the Check for correctness of server names option as you might not be able to configure the name servers in Cpanel without actually pointing the domain to HelioHost name servers.

Thank you for the reply. I do not have anything tool/program setup to login multiple times. Infact a few times I was already logged into the cPanel when this happened. What I did notice though that after my account moved to Ricky, I still had my old email accounts configured in Icedove. Could these have been generating failed login attempts to pop/imap and resulting in my IP being blocked? Anyway, I have removed the accounts earlier today and since have not seen this issue. So, my guess is that is the source of my problem. Will post a reply if the issue repeats. If I do not post in this thread in the next couple of days you can assume the issue to be resolved.

Hi, I have an account on Ricky. When I access Ricky after connect to Internet(router logged in to ISP), I can access Ricky for about 5-10 minutes. But after that initial period Ricky stops responding, even to ping requests. I am able to ping/ access Tommy and Johnny, at the same time. My ISP does not provide Static IPs for home users, so the IP keeps changing every time router reconnects/ DCHP is reset. My current IP is 122.171.107.24@04:47UTC. Could you please help me figure this out and fix this issue? Thanks & Regards, Ramana Murthy.

Thank you @wolstech. I updated by cPanel as suggested. I thought email change in cPanel needed manual intervention - based on an old Forum post.

Thank you @wolstech. Didn't remember that I did not have to create forum account manually. I am able to create the account now. Just wondering... Could the new forum account rmurthy be deleted and my current account rmurthy2 renamed back to rmurthy without affecting the hosting account? Not that I have too many active posts... Just checking. Moreover, I just realized that I used another email id(unfortunately I am soon to lose access to this email) to request the account. Could my email be changed in Cpanel. Will pm you my email id. Sorry for the mixup.

Thank you for the help. I am assuming the reason for not being able to signup with same user id rmurthy is due to this incomplete account cleanup. Please let me know once the cleanup is done and I will reclaim the user id. Meanwhile perhaps you can remove the Solved Tag so this ticket still gets attention.