lsu

Thank you for the timely support. Sincere apologies for wasting your time. I wasn't aware you needed the entries in this format. I will henceforth be mindful, if at all our account is archived.

Appreciate any help you can extend on this

Dear Support Team

It seems that the DNS records of our domains are reset after re-activating the account.

I would like to request an update to the DNS records of our domains - ashvasan.org and smritinandan.org. Our account name is bijurs. Please add/replace the following DNS record values of both the domains.

Thank you!

-------

TXT
Name        TXT        Value
@            v=spf1     include:secureserver.net -all

CNAME
Host    Points to
email    email.secureserver.net

MX Records
Host    Priority    Target
@        0            smtp.secureserver.net
@        10            mailstore1.secureserver.net

SRV Records
Port    Protocol    Name    Service            Priority    Weight    Target
443        _tcp        @        _autodiscover    100            1        autodiscover.secureserver.net

They are indeed working fine. Thank you for pointing that out.

Account: bijurs

Website: ashvasan.org

Our account was archived for inactivity. When I activated it again, the websites smritinandan.org and ashvasan.org are being redirected to the Plesk default page, though the website files are still in place. Please advise on the configuration updates needed to change this behaviour.
Thank you 

Dear Support Team

I would like to request an update to the DNS records of our domains - ashvasan.org and smritinandan.org. Our account name is bijurs. Please add/replace the following DNS record values of both the domains.

Thank you!

-------

TXT
Name        TXT        Value
@            v=spf1     include:secureserver.net -all

CNAME
Host    Points to
email    email.secureserver.net

MX Records
Host    Priority    Target
@        0            smtp.secureserver.net
@        10            mailstore1.secureserver.net

SRV Records
Port    Protocol    Name    Service            Priority    Weight    Target
443        _tcp        @        _autodiscover    100            1        autodiscover.secureserver.net

Looks like our websites are not accessible and I am unable to login to Plesk. Is my IP blocked again?

FYI, I have deleted the mail accounts in Plesk and also from my mail client.  

Thank you. It is working well now.

I have deleted the two mailboxes in my account. Can you please delete the mailbox storage, if any left in the disk?

CNAMES

autodiscover - autodiscover.outlook.com
email - email.secureserver.net

MX

Host: @
Priority: 0
Target: ashvasan-org.mail.protection.outlook.com (For Ashvasan.org)
Target: smritinandan-org.mail.protection.outlook.com (For SmritiNandan.org)

TXT 

Name: @
Name: @ Value: v=spf1 include:secureserver.net -all
 

Thank you. I am now able to access the mailboxes with Thunderbird. I shall download all the mails.

On another note, I see that Plesk does not have the option to change DNS records. Would you be able to change the MX records for me so I can host the mailboxes elsewhere?

I have not used an email client until now for these accounts. The only reason I am using it now is to download all the mails to my system, so there is nothing left on the server.

I am trying to use the email client only for the 2 mailboxes in the bijurs account.

I am really sorry to bother you again. The IP must be blocked again. I am providing the correct password in my email client, the one that I use for the webmail, and the same that was used earlier in the email client. Yet it seems to be rejected.

I got connected to one of the two mailboxes and when I tried the second mailbox, it blocked. 

The mailboxes, websites and the Plesk dashboards are not yet accessible.

Under one of the websites, there are a few mp3 files that can be deleted. Alternatively, you can delete some of the 24+ MB mails in the sent folder you mentioned earlier.

It seems the account is suspended again. My plan is to download all emails to my email client and leave nothing on the server. For that, I need some time to work on both the mailboxes. Please facilitate.

Thank you. I am unable to navigate to other areas of Plesk. I would like to change my DNS for mail delivery. When I try to navigate to Websites & Domains, I am redirected to the Accounts page. Can this be unlocked?

Thank you very much. I have checked the contents of lsuforarts. I do not have anything significant there. I would like to delete this account and continue using the bijurs account.

Can you please delete the lsuforarts account and unsuspend the bijurs account?

Appreciate your assistance. 

Logged in. But still not able to access Plesk

Let me back up those and all other emails using my email client once the account is unsuspended.

I am shown this message on both accounts as I try to login.

Apologies. Didn't read your message correctly. I plan to close lsuarts. So please unsuspend that first, so I can backup. 

bijurs can be first, please

Both, please. I will close one of the two.

I logged into my account this morning to find a message saying my account is suspended due to overuse of disk space in the mails. I saw the attached SS when I logged into Plesk. I was unable to navigate to other sections of the panel using the menu. I am trying to login again now, but unable to login to Plesk and my websites and mailboxes are no longer accessible. How can I clear unwanted emails to recover some space, get the websites and mailboxes running and re-login to Plesk?

It is working now. Thank you!