Krydos i need your help here i have the same problem exactly and i asked the,, helio support and they neglected me,, so,, i used,, host: tommy.heliohost.org port: 1342 protocol: SFTP logon type: normal user: my user password: <same as cPanel password> and it gives me,, the red error.. http://i67.tinypic.com/qqooig.png http://tinypic.com/r/qqooig/9 hope the screenshot is clear and hope u solve it qucikly i can,t upload any thing at all to my site through the ftp wait,,thanks