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Stevie's backups (if any) are at --> [ https://heliohost.org/backup/ ] however they only contain a backup (if any) of your [ /public_html ] folder the backup was created by a (automatic) script - but Stevie's hard drives are very damaged so all of your information (files and databases) might not be in it if you had a folder(s) outside of [ public_html ] (e.g addon domain) - post it here and the Admins will look for the next time they work on server Stevie ### For server Johnny - just sign up - a limited number of free registrations open every night at midnight UTC and are used quickly check if they are open - and server Johnny is up - at --> [ http://heliohost.grd.net.pl/monitor/ ] For server Tommy - a authorizing to open a account on server Tommy will be Emailed to your Paypal or Skill email address after you make a donation for more information - see --> [ https://heliohost.org/donate/ ] ### you do not have a "contract" with Heliohost other than a small one time donation to open a account on server Tommy the service is free ### as it says in your post - server Stevie is down (off line) - so you can not get to your account on that server server Stevie isn't coming back up in the near future (and when it does your account will be gone from it)

Done.